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resort maintenance tech3 lead resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced in guest services and resort maintenance with over 7 years of experience in hospitality Industry. Safety-oriented Maintenance Worker offering years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time.

Skills
  • Good knowledge of Microsoft Excel, Microsoft Word, Focus, I Hotelier, WynSos, ISM.
  • On the Job trainer, Hospitality Now trainer, Welcome Aboard trainer.
  • Ability to handle multiple tasks and prioritize assignments.
  • Good understanding of computer and tablet skills.
  • Ability to maintain composure under pressure environments.
  • Ability to communicate in English and Spanish.
Education and Training
High School Elbasan, Albania Expected in 1999 High School Diploma : - GPA :
Certifications
  • Mainstream Engineering EPA certified.
  • A/C Preventive Maintenance certified.
Experience
Elwyn - Resort Engineering Supervisor
Aston, PA, 01/2017 - Current
  • Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Resolved customer complaints and insuring satisfaction.
Wyndham Bonnet Creek Resort - Night Auditor/Guest Service Associate/Dispatch
City, STATE, 03/2015 - 01/2017
  • Anticipated guests’ needs and responded to all requests within reasonable amount of time.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Checked requests and room service for accuracy and any needed assistance.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Handled tasks and responsibilities for front office employees when was understaffed.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Microsoft Word and Excel with 100% accuracy.
  • Provided hotel guests with information regarding property including various pools and slides, gift shop, restaurants and fitness centers.
  • Balanced resort accounts and resolved discrepancies.
  • Set up and entered all financial data into spreadsheets using Microsoft Excel.
  • Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.
  • Followed company security and check-in policies and procedures and reported suspicious activity to manager.
  • Controlled cash and credit card payment transactions at the front desk.
  • Logged wake-up call requests and set up automatic rings in system.
  • Attended staff meetings on regular basis and brought issues to attention of upper management.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Developed morning reports, out of order reports, late check out's, and send them to engineering management team.
  • Prepared morning, evening, and 3rd shift line-ups.
  • Constantly monitored HotSos for the out of order rooms, and turning them in to Needs Inspection when work was complete.
  • Closely coordinating with engineering, housekeeping and Master Corp for the expediting of the rooms that were under PCI.
  • Communicating with all departments via radio, email or phone to put room out of order, to turn rooms to needs inspection, make DND calls or for any last minute changes.
  • Scheduled service, keeping track with outside vendors such as Ecolab, Tyson crop, Mica.
  • Answering emergency calls from Sheriffs Office, Fire Debarment, elevator entrapment emergencies and superviery alarmes.
Preferred Care At Home - CNA
City, STATE, 06/2014 - 03/2015
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
Activities and Honors

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Resume Overview

School Attended

  • High School

Job Titles Held:

  • Resort Engineering Supervisor
  • Night Auditor/Guest Service Associate/Dispatch
  • CNA

Degrees

  • High School Diploma

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