- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Ambitious Employee driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and professional skills possessing excellent analytical and problem-solving abilities. Driven Professional who thrives in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
- Excellent investigative and reporting skills
- Strong work ethic
- Analytical
- Criminal law knowledge
- Proficient in MS Office
| - Resolution Conflict
- Excellent Communication Verbally and Written
- Organized
- Self Starter
- Excellent Team Player
|
Resolution Team Lead, 10/2015 - Current
Radial Commerce, Inc – Brunswick, , - Worked with account managers and clients to resolve case work.
- Efficiently managed & Investigated multiple accounts until resolution was reached
- Researched and resolved billing issues for both the Member & Company
- Communicated with Clients & Members & Internal Clients via phone, email and mail to find resolution.
- Trained and coached first line employees on proper procedures and regulations regarding company policies.
Loss Prevention, 05/2015 - 10/2015
Pacific Hospitality Group – West Lake Hills, , - Developed and managed up to multiple cases.
- Monitored and detained suspects who were shoplifting products from the store,
- Maintained documentation along with physical evidence ex photo's.
- Testified if needed during court proceedings.
- Worked with local law enforcement, Worked with the client and staff to asses and lower theft inside the store.
- Created weekly, monthly and quarterly expense reports, including employee success and revenue reports.
Customer Service Supervisor , 04/2010 - 05/2015
Res-Care, Inc. – Reidsville, , - Developed and managed up to 5+ cases.
- Worked to resolve customer issues including billing and follow ups
- Communication between customers and resort locations regarding vacations
- Booking and reserving timeshare destinations
- Conflict resolution, training employees on procedures and policies with the company
- Assisted with work shops for resort visits and communication with employees
Associate of General Studies: Criminal Justice, Expected in 2016
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Pueblo Community College - 900 W Orman ave,
GPA:
- Coursework in Criminal Justice
- Coursework in Law, Political Science and U.S. History
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