Ambitious Employee driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and professional skills possessing excellent analytical and problem-solving abilities. Driven Professional who thrives in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Skills
Excellent investigative and reporting skills
Strong work ethic
Analytical
Criminal law knowledge
Proficient in MS Office
Resolution Conflict
Excellent Communication Verbally and Written
Organized
Self Starter
Excellent Team Player
Work History
Resolution Team Lead, 10/2015 - Current Radial Commerce, Inc – Brunswick, ,
Worked with account managers and clients to resolve case work.
Efficiently managed & Investigated multiple accounts until resolution was reached
Researched and resolved billing issues for both the Member & Company
Communicated with Clients & Members & Internal Clients via phone, email and mail to find resolution.
Trained and coached first line employees on proper procedures and regulations regarding company policies.
Loss Prevention, 05/2015 - 10/2015 Pacific Hospitality Group – West Lake Hills, ,
Developed and managed up to multiple cases.
Monitored and detained suspects who were shoplifting products from the store,
Maintained documentation along with physical evidence ex photo's.
Testified if needed during court proceedings.
Worked with local law enforcement, Worked with the client and staff to asses and lower theft inside the store.
Created weekly, monthly and quarterly expense reports, including employee success and revenue reports.
Customer Service Supervisor , 04/2010 - 05/2015 Res-Care, Inc. – Reidsville, ,
Developed and managed up to 5+ cases.
Worked to resolve customer issues including billing and follow ups
Communication between customers and resort locations regarding vacations
Booking and reserving timeshare destinations
Conflict resolution, training employees on procedures and policies with the company
Assisted with work shops for resort visits and communication with employees
Education
Associate of General Studies: Criminal Justice, Expected in 2016 - Pueblo Community College - 900 W Orman ave, GPA:
Coursework in Criminal Justice
Coursework in Law, Political Science and U.S. History
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