Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Ambitious Employee driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and professional skills possessing excellent analytical and problem-solving abilities. Driven Professional who thrives in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
  • Excellent investigative and reporting skills
  • Strong work ethic
  • Analytical
  • Criminal law knowledge
  • Proficient in MS Office
  • Resolution Conflict
  • Excellent Communication Verbally and Written
  • Organized
  • Self Starter
  • Excellent Team Player
Work History
Resolution Team Lead, 10/2015 - Current
Radial Commerce, Inc Brunswick, ,
  • Worked with account managers and clients to resolve case work.
  • Efficiently managed & Investigated multiple accounts until resolution was reached
  • Researched and resolved billing issues for both the Member & Company
  • Communicated with Clients & Members & Internal Clients via phone, email and mail to find resolution.
  • Trained and coached first line employees on proper procedures and regulations regarding company policies.

Loss Prevention, 05/2015 - 10/2015
Pacific Hospitality Group West Lake Hills, ,
  • Developed and managed up to multiple cases.
  • Monitored and detained suspects who were shoplifting products from the store,
  • Maintained documentation along with physical evidence ex photo's.
  • Testified if needed during court proceedings.
  • Worked with local law enforcement, Worked with the client and staff to asses and lower theft inside the store.
  • Created weekly, monthly and quarterly expense reports, including employee success and revenue reports.

Customer Service Supervisor , 04/2010 - 05/2015
Res-Care, Inc. Reidsville, ,
  • Developed and managed up to 5+ cases.
  • Worked to resolve customer issues including billing and follow ups
  • Communication between customers and resort locations regarding vacations
  • Booking and reserving timeshare destinations
  • Conflict resolution, training employees on procedures and policies with the company
  • Assisted with work shops for resort visits and communication with employees

Associate of General Studies: Criminal Justice, Expected in 2016
Pueblo Community College - 900 W Orman ave,
  • Coursework in Criminal Justice
  • Coursework in Law, Political Science and U.S. History

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School Attended

  • Pueblo Community College

Job Titles Held:

  • Resolution Team Lead
  • Loss Prevention
  • Customer Service Supervisor


  • Associate of General Studies

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