Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

  • Certified in CPR
  • Ability to prioritize and organize
  • Keen observation skills
  • Ability to perform in stressful
  • Proficient in Microsoft Suite environments
  • Strong interpersonal skills
  • Time management
  • Billing
  • Strong interpersonal skills
  • CPR
  • Microsoft Suite
  • Research
  • Safety
  • Time management
  • Team leadership and development
  • Team leadership, training and development
  • Cross-functional team leadership
  • Team leadership strength
  • Team leadership experience
  • Excels in team leadership
  • IT team leadership
  • Effective team leader
  • Customer inquiry resolution
  • Issue researching and resolution
  • Training leadership
  • Qualified lead generation
  • Team building and relationships
  • Customer complaint resolution
  • Team engagement
  • Debt resolutions
  • Decision-making and problem resolution
  • Issue and conflict resolution
01/2016 to Current Resolution Advocate Team Lead Children's Hospital Of The King's Daughters | Elizabeth City, NC,
  • Train and assist Representative 1.
  • Research past due billing payments and authorize claims.
  • Research and process payments.
  • Resolve customer disputes and complaints and relieve any anxiety and tension customers' experience.
  • Manage, retrieve and update customer's files and manage new customer information.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered 10 calls per hour to answer customer questions.
  • Supported advocat and specialist department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2013 to 01/2016 Unit Secretary Southern Regional Medical Center - Emory Healthcare | City, STATE,
  • Answered patient's call system promptly.
  • Assembled and maintained patient's records.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with providers.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Retrieved physicians' paperwork, including lab test requests.
  • Monitored unit supply levels and notified management of ordering needs.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Managed unit call reception and routed calls to correct department.
  • Facilitated timely execution of all lab tests and medication refills.
  • Provided patient information to facilitate timely admissions and discharges.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Developed improve training procedures to aid in team member development.
  • Drafted and distributed memos and emails for entire unit.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Updated patient financial information to ensure accuracy.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Created and maintained accurate and confidential patient files.
  • Supervised and trained admitting, billing and collection staff.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
11/2008 to 08/2013 Secretary/Billing and Coding Dr. Vincent Vaughters Dental Office | City, STATE,
  • Managed, retrieved and updated patient files and managed new patient information.
  • Reconciled the inflow and outflow of cash transactions and processed invoices and ensured payment of invoices, Hosea Feed the Hungry.
  • Assisted staff with daily duties.
  • Helped load and unload community donations Habitat for Humanity.
  • Worked on construction-related tasks with the homebuyer and other volunteers.
  • Followed safety guidelines.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Maintained office supplies by checking stocks and placing orders.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Guided administrative and professional staff through computer and software problems.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Maintained master calendar for client appointments and court appearances.
  • Produced and distributed team newsletters, email updates and other forms of communication.
Education and Training
Expected in | Business Management Georgia State University, Atlanta, GA GPA:
Expected in 2006 High School Diploma | Booker T Washington High School, Atlanta, GA GPA:
Activities and Honors

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School Attended

  • Georgia State University
  • Booker T Washington High School

Job Titles Held:

  • Resolution Advocate Team Lead
  • Unit Secretary
  • Secretary/Billing and Coding


  • High School Diploma

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