Knowledge of information management and record keeping principles and practices. Work in rapidly changing environment with continuously evolving priorities under tight deadlines. Knowledge of estimating, budgeting, and scheduling practices. Skill with using computers, including word processing and email. Skill in both verbal and written communication. 10 years of experience in administrative office operations. Supervision of up to 20 staff members. Utility invoicing (allocated) data entry and bulk mailing that exceeded 4,000 units on a monthly basis. Expertise in use of and learning advanced business software applications such as Yardi Voyager. Demonstrate coordination abilities. Record of progression to positions of increasing responsibility and authority. Proficient in due diligence, policy and procedures. Maintaining budget occupancy levels and expenses. Selfmotivated, selfdirected and can multitask while working well with deadlines. Highly organized with excellent detail structure. Skilled communicator. Team player and contributor. Uphold and maintain company's professional code of ethics. Meet/exceed organizational objectives on a consistent basis.
Performance management systems
Training programs development
Audit preparation and reporting
Budgeting and finance
09/2010 to 03/2012
Residents Relations Administrative CoordinatorArnel Management Company – Costa Mesa, CA
Perform all administrative duties for 4 Regional Property Managers.
Works with internal and external parties to organize the various components needed to initiate, run and conclude major projects.
Coordinate meetings, including travel arrangements and expense reports.
Developed and maintained a detailed project schedule which includes administrative tasks and all sites involved in the project.
Review and proof all claims reports, and edit/revise any property reports.
Prep, submit, and track all Resident Managers expenses in the Expense Anywhere software program on a monthly basis.
Resolved difficult issues regarding client complaints and other matters.
Assist onsite at the discretion of Regional Managers or Vice President.
Prepare Property TakeOver Manuals, Federal, State, and Fair Housing Posters and HR documents for my staff.
Attend quarterly business meeting.
Relieve receptionist as needed.
Check deadlines on incoming requests and put preliminary work in play.
Process replies on own initiative or from Executives dictation or notes.
Research, draft or abstract reports.
Create and/or revise Excel Workbooks/Spreadsheets for Regional Managers and Corporate staff members.
Create Power Point presentations for managers meetings when needed.
Organize travel arrangements for Corporate Employees as needed.
At Regional's request schedule and organize meetings.
06/2003 to 07/2010
Office ManagerBayco Financial Corporation – Torrance, CA
Administered the daily operations and financial aspects of properties by directing and guiding the sites' staff.
Inspected the sites regularly to ensure compliance with the organization's established policies, safety measures and quality standards.
Managed the financial operations of various properties and ensured that all its requirements or payments for rent, maintenance, insurance premiums and others are completed on time.
Represented the firm in the market for carrying out all business operations from managing the finances of a property and maintaining financial reports to managing the advertisements of properties.
Analyzed, calculated all the important and essential information required, such as property taxes.
Assisted clients in evaluating different techniques to increase value of their investments.
Sorted out clients complaints and grievances effectively in a professional manner.
Documented and reported all financial transactions related to condition of property taxes and rent to clients.
Serviced the property management requests of clients for 12 residential buildings with a combined total of 770 rental units.
Obtained and compared quotes for repair and maintenance work.
Managed the database and cash flow reports for the property.
Led a comprehensive safety training for staff members.
Resolved employment-related disputes through proactive communication.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
Represented organization at personnel-related hearings and investigations.
College Courses : Real Estate Kaplan University - 550 West Van Buren Street, 7th Floor, Chicago, IL 60607
Continuing education through Penn State University for Bachelors of Science in Labor studies and Employment relations.