residential real estate broker resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Results-driven account management, sales and customer relations manager bringing 17+ years of experience in product development, brand building and process optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and closing strategies to accomplish company objectives and goals. Demonstrated success in building networks and supporting branding objectives.
Skills
Consultative and relationship selling
Brand-building strategies
Rapport and relationship building
Promotional sales events
Sales process
Recruiting and hiring
Experience
Residential Real Estate Broker, 04/2019 - Current Ballertv – Dallas, TX,
Managed real estate transactions from initiation to closing.
Prepared market analysis statistics and bid presentation for buyers and sellers.
Negotiated between sellers and buyers over property prices and settlement deals.
Gave buyers physical and virtual tours of properties.
Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Monitored fulfillment of purchase contract terms.
Analyzed housing markets and identified potential buyers.
Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
Acted as intermediary in negotiations between buyers and sellers during closing of sales.
Maintained knowledge of real estate law, available mortgages and government programs.
Compared similar properties to determine competitive market price.
Director Industry Outreach, 01/2015 - 04/2019 Zillow Group – City, STATE,
Managed Zillow Group’s agent events, speaking at conferences and presenting to thousands of agents nationally each year.
Delivered Zillow Group's keynote presentation at over 100 on-stage events while simultaneously acting as MC and primary executive spokesperson.
Interviewed hundreds of agents live on stage asking key inquisitive questions about best practices to help audience members learn from the best.
Managed Zillow Group traveling employees, as well as other event speakers including chief economists.
Supported Premier Agents nationally providing exceptional webinar based training and support.
Monetized both events and webinars and successfully increased Premier Agent revenue through follow ups with the agent community.
Worked alongside senior leadership and marketing to create appropriate external messaging centered around agent adoption of Premier Agent tools.
Director Account Management, 04/2011 - 01/2015 Zillow Group – City, STATE,
Hired, coached, mentored, developed and motivated 30 person account management team across two states to achieve onboarding and revenue goals for the Premier Agent product.
Enhanced relationship between sales and account management teams through skilled handoff from initial customer sales through onboarding and account management .
Directed and coordinated the account management team to become product experts, while delivering world class service to new and existing customers.
Led sales planning, development and account management to grow existing accounts and establish new sales account opportunities for the sales team.
Mentored and internally promoted successful company account management staff into leadership positions to drive company growth.
Account Manager, 04/2010 - 04/2011 Zillow Group – City, STATE,
Oversaw over 200 Premier Agent accounts supporting 4 top Zillow Group sales representatives.
Worked diligently to meet and exceed performance goals of the accounts through onboarding, coaching and upselling.
Built and maintained world class relationships with Premier Agent customers and internal partners.
Acted as main point of contact and support in matters relating to customer concerns and needs
Developed incredible successful customer relationships and quickly resolved service requests to increase sales through expert product knowledge and communication.
Renewed existing accounts by cementing trusting relationships with customers.
De-escalated customer cancel requests and saved revenue by providing training and support.
Collaborated with sales team to collectively drive growth and Premier Agent adoption of product and tools.
Redfin Senior Agent, 08/2006 - 10/2008 Redfin – City, STATE,
Negotiated and closed over 150 Real Estate transactions, significantly increasing company profitability over a two-year period.
Supervised and trained Transaction Coordinators to streamline client requests and eliminate communication errors.
Implemented recruitment and employment selection policies and identifying qualified applicants for employment.
Worked with company executives to manage financial objectives to ensure projected quarterly targets were met.
Developed strong working relationships with Real Estate Agents and clients to garner positive transactional results and to ensure future recommendations for the company.
Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Analyzed housing markets and identified potential buyers.
Managed real estate transactions from initiation to closing.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in 06/2003 - Western Washington University - Bellingham, WA GPA: Status -
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