A well-rounded, result-oriented individual looking to apply 10 years of energetic sales andmanagement capabilities in the Marketing and Business Management arena where a prove ability to communicate effectively and a determined focus on success and achievement can play a vital role in increasing revenue and NOI. Self-motivated, energetic, efficient, organized; with strong analytical logic skills and attention to detail. Excellent Bilingual communication skills, comfortable multitasking and marketing sources. Able to access client needs and provide services to meet those needs. Experience in both Luxury and Tax Credit Properties. Interface effectively with diverse populations of clients and all levels of company personnel. Resolve client problems in a timely manner to ensure satisfaction and loyalty. In short, "An accomplished administrator with extensive leadership experience and a flair for public relations and communication" CORE COMPETENCIES Business Development/ NOI Maximize Revenue & Collection Team Members Training & Mentoring Site Safety & Curb Appeal Consistent High Occupancy Rate Budget Preparation Multi-Task Management Effective Customer Assessment Needs Resident Retention Programs Successful Lease-Up Process Work Flow Planning & Prioritization Strong Marketing & Operation Skills
Microsoft Office Suite (Outlook, Excel, Word, Power Point), Yardi, OneSite, BlueMoon, Lead2Lease
Available Upon Request
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Residential Property Manager10/2014 to CurrentBONAVENTURE PROPERTY MANAGEMENTAlexandria, Virginia
Revamp the structure of the team and maximize the abilities of each employees to match the company core values Execute successful plans to resolve any reoccurring issues including resident relations and maintenance requests Implement new policies such as resident activities, preventative maintenance inspection, community meeting to create and maintain a sensational feeling for all residents Work diligent with Fire Department to rectify previous failed inspections and maintain a good relationship moving forward Analyze and evaluate weekly leasing activities, monthly accrual report, variance report, Lead2Lease report and facility report to direct supervisor and corporate members Support and assist leasing team to identify outreach locations and plan marketing strategies to reach revenue goals Collect require data to complete annual budget including bids, research and report evaluation Proved financial benefit to implement in-house turn over in return of cutting down significant operation expense Administers daily functioning of properties - Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.
Residential Property Manager05/2010 to 10/2014INGERMANWilliamstown, New Jersey
Demonstrate ability to understand financial goals, operate assets in owners' best interest in accordance with Policies & Procedures Manual.
Comply with Federal, State and Township regulations for annual property inspection, recertification and file audits.
Take legal action on delinquency accounts and work productively with collection agency to retrieve all bad debts.
Ensure all service requests and turn overs are completed per corporate standard.
Analyzed and evaluated monthly/quarterly financial statements (receivable, rent posting, traffics, market survey, vacancy, etc.) to corporate, direct supervisor, State and investors.
Develop, reviewed and summited property operating and capital budgets.
Maximized rental income while minimizing expenses through effective planning control.
Continually inspect property, identify and resolve any issues or safety hazards to protect owner from liability.
Conduct all preventative maintenance inspections quarterly.
Ongoing training and counseling to all on-site staffs to meet corporate requirement and achieve budget NOI.
Achievements: Completed an early expectation lease-up within 18 months.
Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
Attended and completed ARM Designation with IREM Institution.
Member of Management Advisory Council (MAC) for the company.
Residential Property Manager05/2007 to 03/2010RPMMilpitas, California
Administers daily functioning of properties - Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Communicated effectively with owners, residents and on-site associates.
Ensured that all resident relations were handled promptly and appropriately.
Prepared specifications, solicited bids and approved subcontracts for building services.
Ensure all service requests, unit turn over and preventative maintenances are completed per company time line.
Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Evaluated and recommended changes in rental pricing strategies based on marking analysis reports.
Analyzed operational information for impact on NOI identified trends and recommended appropriate adjustments.
Achievements: Promoted to Residential Property Manager after 12 months.
Decreased operating cost by 12% by implementing cost control procedures.
Introduced and monitored effective resident retention program.
Maintained 98% or better rate of occupancy and customer satisfaction.
Assistant Property Manager10/2005 to 05/2007PPMSan Bruno, Northern
Ensure all units make ready are presentable and show tour, explain regulations and requirements to prospective tenants.
Carefully screen applicants for tenancy, verified income, assets and expenses and completed file for each applicant.
Complete recertification annually as required by Tax Credit Program, audit files and reported any issues to manager.
Ensure that all receivable are collected and posted; generate necessary legal action on delinquency accounts.
Coordinate with Collection Agency to retrieve all bad debts.
Generate work orders and distribute to Maintenance Team.
Complete final move-out walk-throughs for tenants.
Assist manager in all resident relations and retention program.
Achievements: Promoted to Assistant Manager from Leasing Consultant after 90 Days trial.
Secured an average of 18 move-ins each month to finish the lease-up process within required time.
Accredited Resident Manager Course, ARM® LITHC Compliance Fair Housing Certified Yardi Accounting Leasing Techniques Class : General StudyGolden West CollegeGeneral Study