High energy front desk representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Tech savvy, efficient with data entry and general operations. Exceptional people skills with down to earth.outgoing personality
Nikkis house cleaning Residential House Cleaner | Phoenix, AZ | February 2014 - February 2016
Accepted accountability for all assigned master keys and access cards.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Mixed water and detergents in containers to prepare chemical cleaning solutions.
Scrubbed, top-coated, buffed and varnished hard floors.
Steam cleaned and shampooed carpeted areas.
Dismantled, cleaned and replaced light fixtures.
Cleaned in and around the houses, prioritizing safety at all times
Sleep InnGuest Service Agent | Nampa, ID | January 2013 - January 2014
Greet and welcome all guest with a smile and professional conversation .
Answer guest questions about hotel amenities and provide information about local businesses or attraction that may be of interest.
Coordinate with housekeeping to ensure all special request are handled promptly.
Improved customer service 20%since taking position through implementation of room information with contact information.
King Oscar HotelGuest Service Agent/Night Auditor | Tacoma, WA | July 2011 - December 2012
Responded to telephone and in-person request for information.
Entered reservations and handled guest request in a timely manner.
Answered questions regarding room charges and processed final transactions.
Oversaw customer service issues and handled complaints or report to management.
Generate reports outlining room occupancy totals, daily transactions, revenue totals and other figures for management review.
Settled credit card charges through batch processing .
High School DiplomaCentennial High School75th ave. Thunderbird
Diploma in Criminal JusticeA.I.B.T. 75th ave. Indian School, | 2000