Residential Concierge Resume Example Bozzuto Development

RESIDENTIAL CONCIERGE

Summary

Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with residential staff and management.

Core Qualifications

Extensive front desk and guest management experience
Excellent ability to anticipate and respond to individual guest needs and preferences
Superior skills in upholding security practices and preventing unauthorized entries
Exceptional skills in handling diverse types of guests with courtesy and professionalism.
Good oral and written communication skills

Experience

Residential ConciergeDec 2015 to Current
Bozzuto Development － Boston, MA

Effectively communicated with team members to maintain clearly defined expectations.
Recommended top dining and entertainment options for guests in the Boston area.
Served as public relations representative for the residence.
Performing various duties inside company software (Building Link,Yardi,Mystique, etc.
Directing service request to maintenance and complete service request call backs.
Maintain accurate Key control logs and managing the online system for resident access to public and private access areas.
Planned and coordinated logistics and materials for board meetings,and staff events and meetings.

Residential ConciergeDec 2012 to Oct 2016
Ritz Carlton Residences － Boston, Mass

Greeted residents and guests upon arrival and departure on a daily basis.
Assisted residences and hotel departments in customer service provision as needed.
Received and ensured fulfillment of all daily residents request.
Excellent ability to anticipate and respond to individual guest needs and preferences

Security Guard/ConciergeSep 2009 to Dec 2014
SecureAmerica － Boston, MA

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Continuously monitored security cameras and fire, building and alarm systems.
Checked passes and credentials of persons seeking to enter the property.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Responded quickly to medical emergencies, bomb threats and fire alarms.

Personal Information

Excellent References and Addresses Available Upon Request

Resume Overview

Companies Worked For:

Bozzuto Development
Ritz Carlton Residences
SecureAmerica

Job Titles Held:

Residential Concierge
Security Guard/Concierge

Residential Concierge Resume Example

Resume Score: 80%

Resume Overview

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