Residential Concierge Resume Example
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RESIDENTIAL CONCIERGE
Summary
Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with residential staff and management.
Core Qualifications
- Extensive front desk and guest management experience
- Excellent ability to anticipate and respond to individual guest needs and preferences
- Superior skills in upholding security practices and preventing unauthorized entries
- Exceptional skills in handling diverse types of guests with courtesy and professionalism.
- Good oral and written communication skills
Experience
Residential ConciergeDec 2015 to Current
Four Seasons Hotels Inc － Houston , TX
Four Seasons Hotels Inc － Houston , TX
- Effectively communicated with team members to maintain clearly defined expectations.
- Recommended top dining and entertainment options for guests in the Boston area.
- Served as public relations representative for the residence.
- Performing various duties inside company software (Building Link,Yardi,Mystique, etc.
- Directing service request to maintenance and complete service request call backs.
- Maintain accurate Key control logs and managing the online system for resident access to public and private access areas.
- Planned and coordinated logistics and materials for board meetings,and staff events and meetings.
Residential ConciergeDec 2012 to Oct 2016
Four Seasons Hotels Inc － Austin , TX
Four Seasons Hotels Inc － Austin , TX
- Greeted residents and guests upon arrival and departure on a daily basis.
- Assisted residences and hotel departments in customer service provision as needed.
- Received and ensured fulfillment of all daily residents request.
- Excellent ability to anticipate and respond to individual guest needs and preferences
Security Guard/ConciergeSep 2009 to Dec 2014
SecureAmerica － City , STATE
SecureAmerica － City , STATE
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
- Continuously monitored security cameras and fire, building and alarm systems.
- Checked passes and credentials of persons seeking to enter the property.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
Personal Information
Excellent References and Addresses Available Upon Request
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Resume Overview
Job Titles Held:
- Residential Concierge
- Security Guard/Concierge
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