Dedicated, self -driven Customer Service Representative motivated to maintain a high level of, professionalism, patience, and efficiency to increase customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Service and Support
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified member's information.
Residential/Commercial Cleaner04/2016 － 04/2017Davis Specialized Cleaning ServicesLansdowne, PA
Communicated with clients and corporate staff to ensure clients were happy.
Used appropriate cleaning procedures and utilized effective cleaning products efficiently.
Executed all housecleaning tasks according to established cleanliness standards.
Mopped the floors, filled paper towel, toilet paper and soap dispensers.
Removed trash, emptied waste containers and removed waste from the premises to selected area.
In-home Child Care Provider/Director02/2012 － 03/2016Yvonne's Precious Cargo Child CareLansdowne, PA
Provided home child care services for six children during working day and through limited extended hours.
Defined business policies and procedures, including safety management protocols, to comply with state regulations; passed onsite home inspection and criminal background check.
Met with parents to discuss business operations and child care rules; created and reviewed checklists with parents regarding allergies, emergency contacts, food preferences, and other child-specific issues.
Prepared healthy meals and snacks, and planned and set up playtime and educational games.
Assistant Teacher09/2011 － 02/2012Today's Child Learning CenterLansdowne, PA
Provided continuous supervision to children during indoor and outdoor activities and created and maintained safe learning and playing environments.
Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.
Observed and documented children's behavior and progress, and provided written and verbal updates to parents; notified parents of potential behavioral issues.