Livecareer-Resume

Residential Cleaner Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I would describe myself as a hardworking retail professional with extensive cashier and food handling experience with a background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. I offer a positive attitude and flexible schedule. Work well independently or with others as a team. I am familiar with cash and food handling procedure and possess strong communication skills.

Work History
Store Manager, 04/2019 to 01/2020
Barnes & Noble, Inc.Warwick, RI,
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created work schedules according to sales volume and number of employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Residential Cleaner, 04/2015 to 03/2019
MaidproMorris Plains, NJ,
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Wiped down tabletops, chairs and condiment containers.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Dismantled, cleaned and replaced light fixtures.
  • Applied insecticides and released fumigants to guard against insect and rodent infestations.
  • Prolonged life of carpet fibers and boosted colors with regular steam cleaning and shampooing.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Scrubbed, top-coated, buffed and varnished hard floors.
Floor Model, 04/2012 to 02/2015
La Jolla BeachLa Jolla, CA,
  • Composed store budget by analyzing sales data, including profit and loss statements.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Generated brand awareness and positive product impressions to increase sales.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Answered customer questions regarding merchandise and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Assisted customers with selecting and customizing available items based on individual requirements.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol. 
  • Protected purchase items with proper bagging and wrapping to prevent damage.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Manager, 03/2011 to 02/2015
Bath & Body Works Direct Inc.City, STATE,
  • Acquired talent for the sales force, including training and development of new hires.
  • Developed a comprehensive training program for new sales associates.
  • Codified and improved sales processes to streamline customer acquisition and onboarding strategies.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Managed the workflow of all business processing including the preparation of reports to support the sales department.
  • Collaborated with sales representatives during customer transactions to offer exceptional service.
  • Monitored weekly sales to create detailed reports to implement corrective action.
  • Enhanced performance of team using strategic planning as well as prospecting, sales and value-added promotions training.
  • Collaborated with vendors to resolve issues and negotiate sales quotas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Organized meetings and ensured proper set-up of instructional platforms.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations. 
  • Completed daily paperwork and computer entry in a timely manner as established by management.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items. 
  • Represented company at national and regional trade shows.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Assisted in recruiting, hiring and training of team members.
  • Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Followed detailed directions from management to complete daily paperwork and computer data entry. 
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Trained team members in successful strategies for meeting operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Worked with various departments to ensure branding was on target with corporate standards and strategies. 
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Line Cook/Custodian, 04/2012 to 06/2012
LaBrees BakeryCity, STATE,
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Practiced safe food handling procedures at all times.
Cashier, Cook, 05/2009 to 04/2010
McdonaldsCity, STATE,
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared fountain drinks and ice cream items.
  • Prepped items for later use to save staff time during busy hours.
  • Diligently restocked work stations and display cases.
  • Performed all position responsibilities accurately and in a timely manner.
  • Reported to each shift on time and ready to work.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Skills
  • Food presentation talent
  • Servsafe
  • CPR/FirstAid Certified
  • Customer-oriented
  • Quick learner
  • Friendly and helpful
  • Late-night shift availability
  • Fast and efficient service worker
  • Accustomed to shift work
  • Restaurant operations
  • Dedicated team player
Education
GED: , Expected in
Skowhegan Area High School - Skowhegan, ME
GPA:
: Culinary, Expected in 2011
P.J.C.A - Bangor, ME
GPA:
Certifications
  • CPR
  • First Aid
  • ServSafe
Additional Information
In 2008 I attended Nile C. Kinnick High School in Yokosuka Japan and completed 1 year of NROTC (Navy Reserves Officers Training Corps).
Skills
  • Materials preparation
  • Hardware evaluation
  • Food preparation
  • Data management
  • Self-motivated
  • Conflict resolution
  • Team leadership
  • Powerful negotiator
  • Dinner service planning
  • Process implementation
  • Extremely organized
  • Document scanning
  • Product testing
  • Interpersonal and written communication
  • Data entry
  • Inspection reviews
  • Staff development
  • Project Management
  • User interface understanding
  • Pricing tool development
  • Strong verbal communication
  • Team liaison

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average

Resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Skowhegan Area High School
  • P.J.C.A
Job Titles Held:
  • Store Manager
  • Residential Cleaner
  • Floor Model
  • Sales Manager
  • Line Cook/Custodian
  • Cashier, Cook
Degrees
  • GED