Residential Cleaner Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I would describe myself as a hardworking retail professional with extensive cashier and food handling experience with a background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. I offer a positive attitude and flexible schedule. Work well independently or with others as a team. I am familiar with cash and food handling procedure and possess strong communication skills.

Work History
Store Manager, 04/2019 to 01/2020
Barnes & Noble, Inc.Warwick, RI,
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created work schedules according to sales volume and number of employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Residential Cleaner, 04/2015 to 03/2019
MaidproMorris Plains, NJ,
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Wiped down tabletops, chairs and condiment containers.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Dismantled, cleaned and replaced light fixtures.
  • Applied insecticides and released fumigants to guard against insect and rodent infestations.
  • Prolonged life of carpet fibers and boosted colors with regular steam cleaning and shampooing.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Scrubbed, top-coated, buffed and varnished hard floors.
Floor Model, 04/2012 to 02/2015
La Jolla BeachLa Jolla, CA,
  • Composed store budget by analyzing sales data, including profit and loss statements.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Generated brand awareness and positive product impressions to increase sales.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Answered customer questions regarding merchandise and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Assisted customers with selecting and customizing available items based on individual requirements.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol. 
  • Protected purchase items with proper bagging and wrapping to prevent damage.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Manager, 03/2011 to 02/2015
Bath & Body Works Direct Inc.City, STATE,
  • Acquired talent for the sales force, including training and development of new hires.
  • Developed a comprehensive training program for new sales associates.
  • Codified and improved sales processes to streamline customer acquisition and onboarding strategies.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Managed the workflow of all business processing including the preparation of reports to support the sales department.
  • Collaborated with sales representatives during customer transactions to offer exceptional service.
  • Monitored weekly sales to create detailed reports to implement corrective action.
  • Enhanced performance of team using strategic planning as well as prospecting, sales and value-added promotions training.
  • Collaborated with vendors to resolve issues and negotiate sales quotas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Organized meetings and ensured proper set-up of instructional platforms.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations. 
  • Completed daily paperwork and computer entry in a timely manner as established by management.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items. 
  • Represented company at national and regional trade shows.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Assisted in recruiting, hiring and training of team members.
  • Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Followed detailed directions from management to complete daily paperwork and computer data entry. 
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Trained team members in successful strategies for meeting operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Worked with various departments to ensure branding was on target with corporate standards and strategies. 
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Line Cook/Custodian, 04/2012 to 06/2012
LaBrees BakeryCity, STATE,
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Practiced safe food handling procedures at all times.
Cashier, Cook, 05/2009 to 04/2010
McdonaldsCity, STATE,
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared fountain drinks and ice cream items.
  • Prepped items for later use to save staff time during busy hours.
  • Diligently restocked work stations and display cases.
  • Performed all position responsibilities accurately and in a timely manner.
  • Reported to each shift on time and ready to work.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Food presentation talent
  • Servsafe
  • CPR/FirstAid Certified
  • Customer-oriented
  • Quick learner
  • Friendly and helpful
  • Late-night shift availability
  • Fast and efficient service worker
  • Accustomed to shift work
  • Restaurant operations
  • Dedicated team player
GED: , Expected in
Skowhegan Area High School - Skowhegan, ME
: Culinary, Expected in 2011
P.J.C.A - Bangor, ME
  • CPR
  • First Aid
  • ServSafe
Additional Information
In 2008 I attended Nile C. Kinnick High School in Yokosuka Japan and completed 1 year of NROTC (Navy Reserves Officers Training Corps).
  • Materials preparation
  • Hardware evaluation
  • Food preparation
  • Data management
  • Self-motivated
  • Conflict resolution
  • Team leadership
  • Powerful negotiator
  • Dinner service planning
  • Process implementation
  • Extremely organized
  • Document scanning
  • Product testing
  • Interpersonal and written communication
  • Data entry
  • Inspection reviews
  • Staff development
  • Project Management
  • User interface understanding
  • Pricing tool development
  • Strong verbal communication
  • Team liaison

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Resume Overview

School Attended
  • Skowhegan Area High School
  • P.J.C.A
Job Titles Held:
  • Store Manager
  • Residential Cleaner
  • Floor Model
  • Sales Manager
  • Line Cook/Custodian
  • Cashier, Cook
  • GED