Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Floor Cleaning, Polishing and Waxing
Hazardous Chemicals
Customer Needs Assessments
Rug and Carpet Cleaning
Inventory Restocking
Cart Stocking and Organization
Safety Protocols
Guest Satisfaction
Health Standards Compliance
Team Support and Collaboration
Chemical Cleaners
Safety Measures
Storage Area Management
Guest Service and Support
Trash Collection and Disposal
Residential Understanding
COVID-19 Safety Procedures
CDC Sanitation Guidelines
Service Quality
Room and Public Space Cleaning
Ventilation Systems
Fine China Care
Exceptional Time Management
Ergonomics and Safety Training
Linens and Toiletries
Light Fixtures and Ceiling Fans
Natural Cleaning Products
Dish Preparation
Company Quality Standards
Commercial Cleaning
Safe Chemical Handling
Removing Trash
Providing Feedback
Stocking Bathrooms
Safety Requirements
Guest Safety
Equipment Replacement
Bloodborne Pathogens
Customer Retention
Special Requests
Proper Waste Disposal
Cleaning Methods
Garbage Disposal
Status Reports Maintenance
Supporting Daily Living Needs
Room Sanitization
Cleaning Equipment Inspection
Deep Cleaning Protocols
Window Blind Dusting
Mobile Devices
Hospitality Environments
Commercial Equipment Operations
Towel Folding
Daily Cleaning and Sanitation
Customer Inquiry and Response
Equipment Disinfection
Damage and Theft Reporting
Work History
08/2021 to 04/2022
Residential CleanerMaidpro – Annapolis, MD,
Delivered quality customer service to address urgent needs and cleaning requests.
Emptied trashcans and transported waste to collection areas.
Disposed of trash and recyclables each day to avoid waste buildup.
Used time management and efficient cleaning methods to meet deadlines.
Organized and used industrial cleaning products following strict safety procedures.
Kept building entryway glass clean and polished for professional presentation.
Restocked room supplies such as facial tissues for personal touch with every job.
Worked on cleaning team to service hotels, offices and other commercial buildings.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Adhered to professional house cleaning checklist.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Dusted picture frames and wall hangings with cloth.
Waxed and polished wood floors and other woodwork.
Operated electronic backpack vacuums and floor sweepers.
Verified cleanliness and organization of storage areas and carts.
Ordered new cleaning supplies for upcoming jobs.
03/2021 to 08/2021
Beauty AdvisorUlta Salon, Cosmetics & Fragrance, Inc. – Hyannis, MA,
Suggested treatments and styles to suit customer appearance and fashion choices.
Processed payments, entering sales in register for prompt customer service.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Arranged merchandise to present visually appealing displays and attract clientele.
Monitored current trends to understand fashions and better serve customer needs.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Met sales goals, supporting organizational health through consistent and reliable service.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Maintained counter and display areas for cleanliness and organization.
Recommended specific hair and beauty products to meet individual customer needs.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Stocked merchandise, clearly labeling items and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Prioritized helping customers over completing other routine tasks in store.
Created inviting environment for customers by maintaining store organization and cleanliness.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.
Discussed Product or Service with customers, outlined restrictions and educated on policies.
Developed strong rapport with customers and created positive impression of business.
Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Increased business sales utilizing Product or Service knowledge.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.