Residential Case Manager resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Exceptional, organized and a very attentive Case Worker versed in conducting remote assessments of symptoms and ensuring that those placed under quarantine comply with isolation regulations. I have an exceptional communication skills and attained a mastery in English and Yoruba languages respectively
Skills
Sound Judgment
Excellent Communication
Time management
Exceptional Interpersonal skills
Ability to work in an environment where strict adherence to policies and procedures are required
Quality Assurance
Teamwork
Crisis Intervention
Interpersonal and written communication
Psychosocial assessments expert
Family reunification specialis
Skilled community-based case manager
Work History
03/2016 to Current
Residential Case ManagerCaritas Family Solutions – Olney, IL,
Maintaining ongoing virtual communication with residents to monitor symptoms
Facilitate health checks and tests. as well as referring contacts to available community resources
Interviewing traced contacts, assessing symptoms and referring them for testing
Conducted tours, orientation and educational sessions for residents and families
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
Determine who had contacts with diagnosed residents and conducting both on-site and remote assessments of symptoms, and ensuring that those placed under quarantine comply with isolation regulations
Supported personal needs of residents dealing with diverse conditions
Provided swift and knowledgeable emergency support in line with campus crisis protocols
01/2008 to 12/2020
Residential Program SpecialistElwyn – Philadelphia, PA,
Conducted residential area safety checks and promoted security awareness to preserve order and discipline
Observed residents for unusual behavior and investigated causes to restore well-being
Supervised and provided guidance to staff
Set goals and deadlines for staff and prepared reports to ensure accuracy and efficiency
Assisted residents with cleaning and meal preparation to instill life skills
Interacted with residents to provide assistance, individualized attention and cultivate personal growth
Drafted incident reports and contacted local authorities for support and assistance in crisis situations
Facilitated experiential programs, day-trips and activities to advance social skills and reward good behavior
Administered medication to residents under direction of medical professionals to encourage wellness
Inspected resident rooms for adherence with facility policies and issued correction for non-compliance
Participated and implemented crisis intervention to manage threatening behavior and identify solutions
Identified service gaps and located needed resources for individuals, including housing, work placement and other support
Educated potential participants on available services and processes to engage in program
02/2002 to 01/2008
Mortgage Loan OfficerM/I Homes – Houston, TX,
Explained different types of loans pertaining to client situations
Worked with underwriters to fix application problems and resolve issues
Reviewed loan files and updated to match current standards
Fielded customer complaints and provided solutions
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Developed and maintained relationships with local real estate agents
Reviewed and edited loan agreements to promote efficiency and accuracy
Originated, reviewed, processed, closed and administered customer loan proposals
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
Submitted applications to credit analysts
Approved loans that met specifications
Education
Expected in 06/1997
Bachelor of Science: Science Laboratory Technology (Maj: Microbiology) Lagos State Polytechnic - Lagos Nigeria, GPA:
Expected in 01/2005
Bachelor of Science: Port Administration & Logistics Ogun State University - Lagos Nigera - , GPA:
Expected in 05/2007
MBA: Export , Shipping And Petroleum Mgt (Oil & Gas) Ogun State University - , GPA:
Graduated cum laude
Affiliations
International Association of Administrative Professionals
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