Residential Case Manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Exceptional, organized and a very attentive Case Worker versed in conducting remote assessments of symptoms and ensuring that those placed under quarantine comply with isolation regulations. I have an exceptional communication skills and attained a mastery in English and Yoruba languages respectively

  • Sound Judgment
  • Excellent Communication
  • Time management
  • Exceptional Interpersonal skills
  • Ability to work in an environment where strict adherence to policies and procedures are required
  • Quality Assurance
  • Teamwork
  • Crisis Intervention
  • Interpersonal and written communication
  • Psychosocial assessments expert
  • Family reunification specialis
  • Skilled community-based case manager
Work History
03/2016 to Current
Residential Case Manager Caritas Family Solutions Olney, IL,
  • Maintaining ongoing virtual communication with residents to monitor symptoms
  • Facilitate health checks and tests. as well as referring contacts to available community resources
  • Interviewing traced contacts, assessing symptoms and referring them for testing
  • Conducted tours, orientation and educational sessions for residents and families
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
  • Determine who had contacts with diagnosed residents and conducting both on-site and remote assessments of symptoms, and ensuring that those placed under quarantine comply with isolation regulations
  • Supported personal needs of residents dealing with diverse conditions
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols
01/2008 to 12/2020
Residential Program Specialist Elwyn Philadelphia, PA,
  • Conducted residential area safety checks and promoted security awareness to preserve order and discipline
  • Observed residents for unusual behavior and investigated causes to restore well-being
  • Supervised and provided guidance to staff
  • Set goals and deadlines for staff and prepared reports to ensure accuracy and efficiency
  • Assisted residents with cleaning and meal preparation to instill life skills
  • Interacted with residents to provide assistance, individualized attention and cultivate personal growth
  • Drafted incident reports and contacted local authorities for support and assistance in crisis situations
  • Facilitated experiential programs, day-trips and activities to advance social skills and reward good behavior
  • Administered medication to residents under direction of medical professionals to encourage wellness
  • Inspected resident rooms for adherence with facility policies and issued correction for non-compliance
  • Participated and implemented crisis intervention to manage threatening behavior and identify solutions
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Educated potential participants on available services and processes to engage in program
02/2002 to 01/2008
Mortgage Loan Officer M/I Homes Houston, TX,
  • Explained different types of loans pertaining to client situations
  • Worked with underwriters to fix application problems and resolve issues
  • Reviewed loan files and updated to match current standards
  • Fielded customer complaints and provided solutions
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Developed and maintained relationships with local real estate agents
  • Reviewed and edited loan agreements to promote efficiency and accuracy
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
  • Submitted applications to credit analysts
  • Approved loans that met specifications
Expected in 06/1997
Bachelor of Science: Science Laboratory Technology (Maj: Microbiology)
Lagos State Polytechnic - Lagos Nigeria,
Expected in 01/2005
Bachelor of Science: Port Administration & Logistics
Ogun State University - Lagos Nigera - ,
Expected in 05/2007
MBA: Export , Shipping And Petroleum Mgt (Oil & Gas)
Ogun State University - ,
  • Graduated cum laude
  • International Association of Administrative Professionals

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Resume Overview

School Attended

  • Lagos State Polytechnic
  • Ogun State University - Lagos Nigera
  • Ogun State University

Job Titles Held:

  • Residential Case Manager
  • Residential Program Specialist
  • Mortgage Loan Officer


  • Bachelor of Science
  • Bachelor of Science
  • MBA

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