Residential Case Manager Resume Example Company Name

RESIDENTIAL CASE MANAGER

Professional Summary

Exceptional, organized and a very attentive Case Worker versed in conducting remote assessments of symptoms and ensuring that those placed under quarantine comply with isolation regulations. I have an exceptional communication skills and attained a mastery in English and Yoruba languages respectively

Skills

Sound Judgment
Excellent Communication
Time management
Exceptional Interpersonal skills
Ability to work in an environment where strict adherence to policies and procedures are required
Quality Assurance

Teamwork
Crisis Intervention
Interpersonal and written communication
Psychosocial assessments expert
Family reunification specialis
Skilled community-based case manager

Work History

Residential Case Manager, 03/2016 to Current
Company Name – City, State

Maintaining ongoing virtual communication with residents to monitor symptoms
Facilitate health checks and tests. as well as referring contacts to available community resources
Interviewing traced contacts, assessing symptoms and referring them for testing
Conducted tours, orientation and educational sessions for residents and families
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
Determine who had contacts with diagnosed residents and conducting both on-site and remote assessments of symptoms, and ensuring that those placed under quarantine comply with isolation regulations
Supported personal needs of residents dealing with diverse conditions
Provided swift and knowledgeable emergency support in line with campus crisis protocols

Residential Program Specialist, 01/2008 to 12/2020
Company Name – City, State

Conducted residential area safety checks and promoted security awareness to preserve order and discipline
Observed residents for unusual behavior and investigated causes to restore well-being
Supervised and provided guidance to staff
Set goals and deadlines for staff and prepared reports to ensure accuracy and efficiency
Assisted residents with cleaning and meal preparation to instill life skills
Interacted with residents to provide assistance, individualized attention and cultivate personal growth
Drafted incident reports and contacted local authorities for support and assistance in crisis situations
Facilitated experiential programs, day-trips and activities to advance social skills and reward good behavior
Administered medication to residents under direction of medical professionals to encourage wellness
Inspected resident rooms for adherence with facility policies and issued correction for non-compliance
Participated and implemented crisis intervention to manage threatening behavior and identify solutions
Identified service gaps and located needed resources for individuals, including housing, work placement and other support
Educated potential participants on available services and processes to engage in program

Mortgage Loan Officer, 02/2002 to 01/2008
Company Name – City, State

Explained different types of loans pertaining to client situations
Worked with underwriters to fix application problems and resolve issues
Reviewed loan files and updated to match current standards
Fielded customer complaints and provided solutions
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Developed and maintained relationships with local real estate agents
Reviewed and edited loan agreements to promote efficiency and accuracy
Originated, reviewed, processed, closed and administered customer loan proposals
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
Submitted applications to credit analysts
Approved loans that met specifications

Education

Bachelor of Science: Science Laboratory Technology (Maj: Microbiology), 06/1997
Lagos State Polytechnic - City

Bachelor of Science: Port Administration & Logistics, 01/2005
Ogun State University - Lagos Nigera

MBA: Export , Shipping And Petroleum Mgt (Oil & Gas), 05/2007
Ogun State University

Graduated cum laude

Affiliations

International Association of Administrative Professionals

CEO Cargo Expediters Limited, CEO Voila Ventures, CEO Locksmith Expediters

Owned Cargo Expediters Ltd from 1991 till present having served in Nigeria Airways Cargo Department for 10yrs, the company thrived and flourished at the Murtala Muhammed Airport and rated No1 company in the forefront of Logistics to represent Federal Parastatal and Multi National Companies .

Served as Women Leader APC USA ,

. Women Leader APC, USA.

. Owned a Mortgage Brokerage Company

. Certified as a professional Loan originator

. Certified as National Process Server

. Family Mediation and Conflict resolution Expert

. Advocacy and Community Care Coordinator

.Certification in Alcoholism addiction, Substance abuse & Opioid ( Narcan)

. NYS Mandated Reporter

. Leader & Founder of IBBGC (IBB Global Coalition) Grassroot Political group)

.Certification in Integrated Pest Manangement

. Certify in Money Management and Counselling

. Certify in Mental illness & Hygiene & Medication Management (DSM V Manual)

Resume Overview

School Attended

Lagos State Polytechnic
Ogun State University - Lagos Nigera
Ogun State University

Job Titles Held:

Residential Case Manager
Residential Program Specialist
Mortgage Loan Officer

Degrees

Bachelor of Science : Science Laboratory Technology (Maj: Microbiology) , 06/1997
Bachelor of Science : Port Administration & Logistics , 01/2005
MBA : Export , Shipping And Petroleum Mgt (Oil & Gas) , 05/2007

Residential Case Manager Resume Example

Resume Score: 80%

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