Residential Assistant Resume Example
Compassionate recovery specialist with strong background in the mental health and social services fields. Extensively trained in addictive, behavioral and psychological issues. In-depth knowledge of addiction and substance abuse.
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- Managed caseload of 6 clients and acted as an advocate for client rights.
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
- Evaluated and addressed individual client needs and concerns.
- Maintained thorough case history records and wrote detailed reports.
- Facilitated daily/weekly recovery and mental health groups
- Selected and recommended new instructional materials and programs for use in the substance abuse program.
- Pursued ongoing education and training opportunities to further develop professional skills.
- Acted as a role model for clients by exhibiting positive behaviors.
- Charted and recorded information in client files.
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
- Worked with severely mentally ill adults, the homeless and dually-diagnosed.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Completed a series of training sessions to advance from Key Holder to Assistant Manager.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Worked closely with the district manager to formulate and build the store brand.
- Contributed to merchandising ideas at team sale meetings.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Effectively communicated and coordinated execution of the plan-o-gram with store management.
- Retrieved alternate items and sizes on request.
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
- Met incoming customers and provided immediate assistance.
- Reviewed purchases for fraudulent activities.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Created attractive displays.
- Developed and executed sales promotions.
- Worked as a team member to provide the highest level of service to customers.
Recognized by the program director for highest grades and dedication to studies. Continuing education in Drug and Alcohol Recovery Counseling. Taking certification course through DMHAS within the next few months
Certifications: Human Services Assistant Issued May 2014
CPR and AED -Adult and Child/Infant Issued September 2014
PSRB Training and Certified at Connecticut Valley Hospital, Middletown Connecticut Issued September 2014
Effective Communication
Active Listening
Documentation
Addiction/Substance Abuse
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Resume Overview
School Attended
- Middlesex Community College
Job Titles Held:
- Residential Assistant
- Recovery Specialist
- Assistant Manager
- Sales Associate
Degrees
- CVH Certification as a Human Services Assistant : Human Services
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