LiveCareer-Resume

residential assistant resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Daily Living Skills
  • Individual Patient Supervision
  • Social program implementation
  • Student engagement
  • Resident hall supervision
  • Room Checks
  • Support Group Management
  • Individual Service Plans
  • Intakes
  • Flexible & Adaptable
  • Detail-oriented
  • Organization and Time management
  • Conflict resolution
  • Peer counseling
Work History
Center Shift Supervisor, 06/2018 to Current
Youth Consultation Services, , Brunswick Ga
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Residential Assistant, 06/2018 to 01/2023
Zeta Interactive, ,
  • Guided students to integrate into both academic and social communities on campus.
  • Established consistent relationships with students to maintain professional boundaries.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Assisted students in handling tough situations to resolve problems.
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Lead Crew Member, 06/2015 to 10/2018
Zeta Interactive, ,
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained fast speed of service, especially during rush times.
  • Worked well with teammates and accepted coaching from management team.
  • Adhered to company safety standards, and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Trained employees in time management and proper ways to complete job duties.
Executive Assistant, 05/2015 to 06/2018
Oceanside Inn And Suites Georgia, ,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.
Executive Assistant, 05/2003 to 05/2008
Company Name, ,
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Researched, proposed and implemented Type vendor agreements to decrease costs and improve services.
  • Screened calls and emails and initiated actions to respond or direct messages for Number managers.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Created expense reports, budgets and filing systems for Type and Type departments.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.
Education
Bachelor of Science: Juvenile Correspondence , Expected in 09/2023
University of Phoenix - Tempe, AZ
GPA:
Associate Of Arts: Business Administration, Expected in 08/2020
University of Phoenix - Tempe, AZ
GPA:
Certificate : Computer Networking, Expected in 08/2008
Star Foundation - Brunswick, GA,
GPA:
Diploma : General Studies, Expected in 06/1995
Technical College System of Georgia - Brunswick, GA
GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Star Foundation
  • Technical College System of Georgia

Job Titles Held:

  • Center Shift Supervisor
  • Residential Assistant
  • Lead Crew Member
  • Executive Assistant
  • Executive Assistant

Degrees

  • Bachelor of Science
  • Associate Of Arts
  • Certificate
  • Diploma

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