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Resident Services Director Resume Example

Resume Score: 70%

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RESIDENT SERVICES DIRECTOR
Summary

Results-oriented individual who thrives in fast-paced and competitive environments. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Brings patience, professionalism, and problem solving skills.

Highlights
  • Team building
  • Natural leader
  • Employee engagement
  • Exceptional Overtime management
  • Conflict resolution
  • Safety Committee leader
  • Communication skills
  • Risk management
Accomplishments
  • Assumed leadership position in a Safety Committee Team that has reduced work place injury.
  • Created motivating and entertaining all staff meetings to improve the moral of employees.
  • Developed a memory care assessment that has successfully retained residents in our Alzheimer's/Dementia unit.
  • Extensive experience handling a variety of different clientèle through various levels of communication, from medical doctors, to nursing professionals, to family members and residents.
Work Experience
Resident Services Director
August 2013 to Current
Company Name - City, State

Perform daily duties of staff management, and continued training related to the care needs of our residents including dementia. Recruit and hire employees for several different departments, and participate in corrective action as well as overtime management. Assist with Marketing events and tours in our community. Create and review care plans with the residents and families based on admission or change of condition. Completion of all required reports to the corporate office and to the state of California.

Assisted Living Director
January 2008 to Current
Company Name - City, State
  • September 2009 to current- Assisted Living Director

Manage care staff and med aides; monthly scheduling and performance plans. Move in assessments for all new residents and maintained assessments for existing residents. Oversee care and holding care conferences. Assist the Executive Director in billing review and building management. Completion of all required reports to the State of California and to the corporate office. Obtained RCFE administrator certificate and Medication Training- Train the trainer- certificate.

  • June 2008 to September 2009- Assisted Living Coordinator

Worked along side the Assisted Living Director. Managed scheduling for staff, performed assessments on residents, completed incident report summaries, communication with families and medical professionals.

  • January 2008 to June 2008-Caregiver/Med Aide

Provided resident care and proper hygiene. Assisted in medication administration. Completed Incident Reports and communication with families and medical professionals.

Life Partner
June 2006 to January 2008
Company Name - City, State

Performed assist with activities of daily living and managing medication for a 6-bed Alzheimer's home. Handled emergency situations and communication with family members.

Caregiver/Med Aide
June 2005 to May 2006
Company Name - City, State

Provided assist with activities of daily living and medication management.

Cashier
March 2004 to June 2005
Company Name - City, State

Handled the cash register. Inventory management and ordering. Customer service.

Telephone Operator
February 2002 to March 2004
Company Name - City, State

Answered multiple phone lines. Faxed, paged, and phoned messages to professionals. Excellent phone skills, communication, and typing 35 wpm.

Education
Medication Training Certificate- Train the trainer : RCFE, 2010Care and Compliance - City, State, USA
Administrators Certificate : RCFE , 2009Care and Compliance - City, State, USA
High School Diploma : General Education , 2003Nevada Union - City, State, USA
Currently Attending : Business Entrepreneurship Sierra College - City, State, USA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Care and Compliance
  • Nevada Union
  • Sierra College

Job Titles Held:

  • Resident Services Director
  • Assisted Living Director
  • Life Partner
  • Caregiver/Med Aide
  • Cashier
  • Telephone Operator

Degrees

  • Medication Training Certificate- Train the trainer : RCFE , 2010
    Administrators Certificate : RCFE , 2009
    High School Diploma : General Education , 2003
    Currently Attending : Business Entrepreneurship

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