Motivated and energetic in providing effective customer service support including diverse situations; enthusiastic "hands on" professional who is results driven. Strengths are impeccable interpersonal skills; direct client contact; responding to inquiries; adapt to change effortlessly; flexible and work well with others. Background includes handling Property Management issues as it relates to residents.
Implement an After School Enrichment Sessions for children. Tasks included developing a vision, assess the needs for renovation and design for unused space; and ensure start-up program within targeted date to satisfy the needs of Foundation funding. Researched and obtained appropriate furniture to accommodate space for multiple rooms. Assess needs in obtaining relevant facilitators for various presentations to different groups. Provide residential services to multi-family and senior housing, including publishing a monthly newsletter and calendar for residents. Responsible for coordinated a Health Fair which involved working with staff and networking with multiple agencies from public and private sector to obtain participation by presenting their services at various vendor tables for residents throughout the community. Writing correspondence, organizing and developing inventory control procedures. Coordinate event planning activities, negotiate contract agreement for functions to bring varied individuals/groups together. Completed casework management; ability to assist and work with hi-level management for office efficiency. Obtain client satisfaction, trust; and successful at building morale in the most difficult situations
Graduate and have taken college courses, commercial art and advertising, English and Business Ethics.
Various training and Certifications for Public Speaking, Communication, Multi-Tasking, Confrontation and Conflict Resolution, Interpersonal Skills, Stephen Covey's Seven Habits of Highly Successful Managers; American Association of Resident Service Coordinators 2013 and 2014, Professional Development, certification and OSHA certification 2014.
Customer Service, Administrative, Creative, Inventory Control, Writing and Responding to correspondence, Interpersonal Skills, Conflict, Resolution and Problem Solving, TeamPlayer;
Copying, faxes, Resolution, credit, client, clients, customer service, documentation, English, event planning, faxes, insurance, inventory control, marketing, materials, mail, office, Multi-Tasking, Public Speaking, purchasing, telephone, written inquiries and data entry.
Microsoft Word, Outlook, familiar with Microsoft Publishing and Excel.
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