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Resident Manager Resume Example

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RESIDENT MANAGER
Summary

Versatile Office Assistant with 23-year background in [Type] settings. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Versatile Property Manager adept at managing multiple projects with ease. Expert time management methods and [Skill] abilities. Bringing [Number] years of [Type] experience in [Type] business settings.

Self-motivated Office Clerk with proven track record of managing administrative operations in [Industry] sector. Prioritize tasks, compile data for reports and perform [Task] with minimal oversight in busy settings. Proficient with Microsoft Office, Jenark, Micro aren't, Micro HUD, and HUD Manager/aren't Roll.

Resourceful Senior Research Assistant offering [Number] years of experience managing various aspects of research projects in [Area of study] from funding and development to data collection and reporting. Ability to train, mentor and manage teams of junior research assistants in study activities.

Decisive Office Assistant ready to take on new challenges to help great company succeed. Proactive professional highly skilled in monthly operating reports (MOR) and Prepare a lease agreements and forms for recertification. Known for having dynamic work ethic and being team player.

Decisive Office Assistance ready to take on new challenges to help great company succeed. Proactive professional highly skilled in [Skill] and [Skill]. Known for having dynamic work ethic and being team player.

Skills
  • QuickBooks expert
  • AS/400
  • Executive presentation development
  • Business writing
  • Excel spreadsheets
  • Mail management
  • Meeting planning
  • Billing and coding
  • Time management
  • Strong problem solver
  • Meticulous attention to detail
  • Schedule management
  • Human Resources Management (HRM)
  • Advanced MS Office Suite knowledge
  • Self-starter
  • Results-oriented
  • Strong interpersonal skills
  • Workers' compensation knowledge
  • Report writing
  • Report development
Experience
07/2006 to Current
Resident ManagerFoundation Property Management/North Capital At Pl － Washington , DC
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Developed and implemented strategic plan for property management.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated [Type] improvements in compliance with [Type] agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Supervised and coordinated work of [Job title]s and [Job title]s to optimize productivity and enhance results.
  • Maintained records of all activities involving [Type] and [Type] properties.
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Planned and conducted [Type] meetings on [Timeframe] basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Fully abstracted all leases and entered all pertinent information into [System] management system.
05/2000 to 05/2005
Community ManagerAIMCO Renwick Gardens － New York, NY
  • Kept HOA in good legal standing through proper documentation and implementation of required actions.
  • Efficiently managed [Number]-person staff consisting of maintenance, activities and security personnel.
  • Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Partnered with maintenance to ensure [Number]% of vacant apartments are ready at all times.
  • Controled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessaryrepairs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Drove facility growth and increased resident morale by planning special activities.
  • Spearheaded special projects through effective emergency resolution.
  • Directed [Number] staff members to ensure optimal productivity.
  • Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
  • Updated resident accounts with latest personal information and recent payments.
  • Ranked #[Number] for top revenue performance company-wide in FY[Number].
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
09/1997 to 04/2000
Assistant ManagerAIMCO/ NPH Management － New York, NY
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Completed inventory audits to identify losses and project future demands.
09/1992 to 09/1997
Office AssistantNPH Villa Hermosa Apartments － New York, NY
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Received and screened high volume of internal and external communications.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Mitigated risk, accurately managing daily employee benefits programs.
  • Maintained business records by updating customer information.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Created PowerPoint presentations used for business development.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Routed agreements, contracts and invoices through signature process.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education and Training
05/1996
Bachelor of Science: SecNYC Technical College － Brooklyn, NY
Certifications

Certificate for Management Occupancy Review Specialist

Certificate for Accredited Residential Manager

Certified Occupancy Specialist

Uniform Physical Condition Standards (UPCS) MF/PHA Physical Inspection Training

Successfully completed 4350.3

Certificate for Recertification Achievement

Certificate of Achievement (TRACS) industry update

Certified Registered Apartment Manager

Certified Assistant Housing Manager

Real Estate Management IREM

ARM IREM

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Resume Overview

Companies Worked For:

  • Foundation Property Management/North Capital At Pl
  • AIMCO Renwick Gardens
  • AIMCO/ NPH Management
  • NPH Villa Hermosa Apartments

School Attended

  • NYC Technical College

Job Titles Held:

  • Resident Manager
  • Community Manager
  • Assistant Manager
  • Office Assistant

Degrees

  • Bachelor of Science : Sec

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