Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable Resident Manager with 6 years of experience managing residential and commercial properties. In-depth knowledge of renting policies, lease agreements and proper tenant interaction. Commended for increasing occupancy by 60 % over 1 year period through strategic market analysis and planning. Hardworking team player possessing excellent problem analysis and resolution talents.

  • Building operations
  • Business Development
  • Database Management
  • City and county regulations
  • Financial budgeting and reporting
  • Tenant and eviction laws
  • Marketing and advertising
  • MRI accounting software
  • Contract Negotiation
  • Customer service-focused
  • Maintenance & Repair
  • Leasing and sales
  • Staff Management
  • AMSI
  • Knowledge of building codes
Work History
Resident Manager, 08/2019 to Current
Columbia UniversityNew York, NY,
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Managed, scheduled and determined workload for 50 member property management team.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Collected, recorded and deposited monthly rents from over 200 plus tenants.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Coordinated appointments to show marketed properties.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments and payment dates.
Site Manager, 11/2017 to 08/2019
Td GardenBinghamton, NY,
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Supervised contractor work processes and adherence to project schedule.
  • Oversaw all daily office operations and equipment maintenance.
  • Read pump controls and piping configurations, testing calibration and monitoring equipment.
  • Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
  • Built and maintained vendor relationships, serving as main liaison for gaining building access.
  • Supported work of superintendents and liaised with off-site designers.
  • Assumed responsibility for personnel deployed to work site.
  • Provided general office administration, including correspondence, filing and spreadsheet development.
  • Increased work morale by 60%
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Read plans and blueprints and communicated to workers.
  • Trained managers of each department in safety protocols and procedures.
  • Interviewed, hired and trained new workers.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Created weekly and monthly reports and presentations for management team.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Executed basic trade activities such as electrical, mechanical, plumbing, piping, carpentry, concrete work, monitoring safety regulations and performing other duties as assigned.
  • Resolved issues between employees and customers using company policies.
  • Trained nationals in food preparation for feeding onshore and offshore personnel.
Event Project Manager, 02/2014 to 09/2017
Marriott InternationalChesapeake, VA,
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Coordinated florists, photographers, musicians, officiants and ceremony participants during rehearsals and ceremony, ceremony and reception events.
  • Selected and ordered refreshments, decor and event materials.
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production life cycle from concept to execution.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Managed over 20 employees
Logistics Specialist, 10/2011 to 09/2013
BoeingHerndon, VA,
  • Researched issues and assessed inefficiencies within supply chain using military software to devise solutions and improve performance.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
  • Achieved team goals by guiding employees in coordinating and deploying best practices.
  • Provided customers with status updates for tracked packages.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Developed systems for organizing reports and records to drive integrity.
  • Worked with customers to integrate processes and correct issues.
  • Detected and resolved multifaceted issues related to business direction and operations.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Tracked and managed transfer paperwork such as packing lists.
  • Led shipping and delivery quality control by managing downtime increasing revenue.
Associate of Science: Business Administration And Management, Expected in 06/2015
Maryland University College - Graffenwoher Germany,
  • Coursework in Marketing and Psychology
  • Majored in Business

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School Attended

  • Maryland University College

Job Titles Held:

  • Resident Manager
  • Site Manager
  • Event Project Manager
  • Logistics Specialist


  • Associate of Science

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