Dependable Resident Manager with 6 years of experience managing residential and commercial properties. In-depth knowledge of renting policies, lease agreements and proper tenant interaction. Commended for increasing occupancy by 60 % over 1 year period through strategic market analysis and planning. Hardworking team player possessing excellent problem analysis and resolution talents.
Skills
Building operations
Business Development
Database Management
City and county regulations
Financial budgeting and reporting
Tenant and eviction laws
Marketing and advertising
MRI accounting software
Contract Negotiation
Customer service-focused
Maintenance & Repair
Leasing and sales
Staff Management
AMSI
Knowledge of building codes
Work History
Resident Manager, 08/2019 to Current Columbia University – New York, NY,
Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Advertised on internet ad forums and obtained potential residents through lead generation.
Managed, scheduled and determined workload for 50 member property management team.
Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Generated professional networks by engaging in professional, industry and government organizations.
Collected, recorded and deposited monthly rents from over 200 plus tenants.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Coordinated appointments to show marketed properties.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Promoted positive company and owner relationships through proactive attention to concerns.
Audited files and reported any issues requiring follow-up to program manager.
Analyzed and evaluated monthly and quarterly financial statements.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Administered property-related budgets, reviewed invoices and tracked costs.
Maximized rental income while minimizing expenses through effective planning and control.
Generated leads for sales and rental properties through cold calls and referrals.
Collected and maintained careful records of rental payments and payment dates.
Site Manager, 11/2017 to 08/2019 Td Garden – Binghamton, NY,
Complied with safe operating practices and assessed operational procedures against best practices.
Supervised contractor work processes and adherence to project schedule.
Oversaw all daily office operations and equipment maintenance.
Read pump controls and piping configurations, testing calibration and monitoring equipment.
Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
Built and maintained vendor relationships, serving as main liaison for gaining building access.
Supported work of superintendents and liaised with off-site designers.
Assumed responsibility for personnel deployed to work site.
Provided general office administration, including correspondence, filing and spreadsheet development.
Increased work morale by 60%
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Read plans and blueprints and communicated to workers.
Trained managers of each department in safety protocols and procedures.
Interviewed, hired and trained new workers.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Created weekly and monthly reports and presentations for management team.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Managed site development with assistance from civil engineers and complied with city and county ordinances.
Executed basic trade activities such as electrical, mechanical, plumbing, piping, carpentry, concrete work, monitoring safety regulations and performing other duties as assigned.
Resolved issues between employees and customers using company policies.
Trained nationals in food preparation for feeding onshore and offshore personnel.
Event Project Manager, 02/2014 to 09/2017 Marriott International – Chesapeake, VA,
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Coordinated florists, photographers, musicians, officiants and ceremony participants during rehearsals and ceremony, ceremony and reception events.
Selected and ordered refreshments, decor and event materials.
Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production life cycle from concept to execution.
Liaised with marketing and PR colleagues to promote special events in social calendars.
Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Managed over 20 employees
Logistics Specialist, 10/2011 to 09/2013 Boeing – Herndon, VA,
Researched issues and assessed inefficiencies within supply chain using military software to devise solutions and improve performance.
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
Achieved team goals by guiding employees in coordinating and deploying best practices.
Provided customers with status updates for tracked packages.
Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Issued timely and accurate responses to both internal and external inquiries.
Developed systems for organizing reports and records to drive integrity.
Worked with customers to integrate processes and correct issues.
Detected and resolved multifaceted issues related to business direction and operations.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
Used in-house tracking system to schedule shipments of goods to customer warehouses.
Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
Tracked and managed transfer paperwork such as packing lists.
Led shipping and delivery quality control by managing downtime increasing revenue.
Education
Associate of Science: Business Administration And Management, Expected in 06/2015 Maryland University College - Graffenwoher Germany, GPA:
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