resident manager resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control, and leadership.
Skills
Customer service-focused
Staff Management
Financial budgeting and reporting
Database Management
Work ethic
Critical thinking
Task prioritization
Medical chart documentation
ADL support
Physical evaluations
Work History
06/2020 to CurrentResident ManagerMarriott International | Linthicum, MD,
Educate and evaluate clinical and support staff regarding care quality management regulations and standards of care.
Managed department staff by monitoring performance, implementing improvement plans and conducting training.
Collaborate with patients and families to provide care and treatment education.
Arrange transportation and document details of discharge transition plans.
Verify high-quality care through enforcement of standards and conduction of regular performance evaluations.
Assess patient conditions during daily rounds and recommend changes to care plans.
Help set goals, determine appropriate interventions and connect resources for individual patients.
Worked with providers to define quality metrics and outcome reporting process.
Planned healthy meals, purchased ingredients and cook meals to provide adequate nutrition for client wellbeing.
Provide safe mobility support to help patients move around personal and public spaces.
Order all pharmacy supplies and kept check on inventory levels.
Develops policies and procedures for effective care management.
Schedule surgeries, managed pre-certifications and verified insurance coverage.
Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continues compliance with associated regulations.
Communicate with patients, ensuring that medical information was kept private.
06/2016 to 09/2020Resident AssistantHackensack University Medical Center | Asbury Park, NJ,
Administered medication as directed by physician.
Supervised daily activities and provided assistance to staff.
Developed rapport to create safe and trusting environment for care.
Assisted residents with daily dental and mouth care, bath functions and hair care.
Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
Encouraged community atmosphere by implementing educational and social programs.
Maintained clean, safe and well-organized patient environment.
Attended, participated and contributed to monthly staff meetings addressing resident needs.
Assisted residents in preparing for activity and social programs.
Promoted positive relations between residents and staff.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
01/2014 to 05/2016Correctional OfficerState Of Montana | Toston, MT,
Booked new inmates into facility and processed inmates for release.
Tracked inmates through head counts, visitor logs and scheduled activities.
Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Led disciplinary hearings and made recommendations if needed.
Delivered inmates to work sites and returned safely by following protocols.
Completed intake paperwork, fingerprints and searches.
Observed behavior of residents individually and in groups.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Identified facility openings and designated inmates to housing units.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Conducted routine and emergency head counts.
Verified all prison visitors carried proper identification and had no contraband before entering institution.
Completed daily work report sheets and delegated tasks when if need be.
03/2011 to 06/2013Customer Service AssociateColfax Corporation | Seattle, WA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information regarding charge accounts and loyalty programs.
Provided primary customer support to internal and external customers.
Developed and actualized customer service initiatives to decrease wait times.
Offered basic technical support for clients on wide range of company products.
Resolved concerns with products or services to help with retention and drive sales.
Demonstrated items to customers and created customer awareness, interest and sales.
Informed customers about special promotions and provided detailed information for various products.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Expected in 11/2010 to to Bachelor of Science | Business ManagementUniversity Of Buea, Buea , GPA:
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