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resident manager resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Resident Manager skilled at overseeing successful residential operations at shelter facility. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs. Successful at handling administrative, building maintenance and emergency response requirements with calm, level-headed approach.

Skills
  • Repair Planning
  • Work Planning
  • Supply Coordination
  • Operations Management
  • Complex Problem Solving
  • Decision Making
  • Customer Relations
  • Critical Thinking
  • Clear Communication
  • Personnel Management
  • Social Media Engagement
Experience
08/2019 to Current
Resident Manager Morgan Stanley Beverly Hills, CA,
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
  • Verified completion of required inspections and drafted reports for regulatory agencies.
  • Managed security policies to effectively protect 7 residents and more than 4 staff.
  • Drafted monthly manager's report to report data and events to board members and management.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Maintained updated resident records and coordinate move-in and move-out logistics.
  • Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
  • Kept building up-to-date with current fire and health code standards.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed day-to-day operations for two houses. Shelter property with 11 occupants.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Regularly updated asset management staff regarding leasing and property status.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Prepared and submitted monthly tenant visit logs.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
07/2016 to 08/2019
Toddler Lead Teacher North Country Academy Northville, MI,
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Organized and led activities to promote physical, mental and social development.
  • Taught children foundational skills in colors, shapes and letters.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed and enforced positive strategies to encourage good behavior.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Observed behavioral issues to alert parents or guardians.
  • Organized diverse learning and play activities for classroom of 7 students.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
01/2012 to 03/2014
Assistant Manager Duchess Shoppe Heath, OH,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Met with each associate to establish realistic monthly sales goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
01/2008 to 12/2011
Area Supervisor Ross Stores, Inc Kennewick, WA,
  • Generated documentation and processed orders.
  • Prepared reports based on documented inventory use and labor hours.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Developed and implemented truck loading processes to simplify and maximize drivers' time.
  • Secured company assets by verifying and auditing outbound shipments and returns.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Directed and supervised staff performance.
  • Counted and balanced registers.
  • Built lasting client relationships by organizing and planning sales events.
  • Instructed staff on procedures for handling difficult transactions.
Education and Training
Expected in 06/2007 to to
High School Diploma:
Mount Si High School - Snoqualmie, WA
GPA:
Expected in to to
:
Bellevue College - Bellevue, WA
GPA:

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Resume Overview

School Attended

  • Mount Si High School
  • Bellevue College

Job Titles Held:

  • Resident Manager
  • Toddler Lead Teacher
  • Assistant Manager
  • Area Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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