Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Microsoft Office
Client relationship management
Troubleshooting skills
Planning and coordination
Problem resolution
Experience
09/2018 to Current
Resident ManagerColumbia University – New York, NY,
Monitored employees' compliance with individuals’ support plans and medical protocols.
Responded promptly to emergencies involving staff or residents and coordinated appropriate responses, including basic CPR.
Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Kept building up-to-date with current fire and health code standards.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Promoted safety, order and functionality of facility.
Supervised residents during day-to-day activities.
Maintained correct physical head count at all times.
Maintained daily logs of shift activity.
Informed residents and visitors of rules, safety and security procedures and responsibilities.
Received property from incoming residents, provided receipts and inspected items for contraband.
Completed audits and other paperwork effectively and efficiently for administration and government agencies.
11/2006 to 08/2018
Business OwnerEcolab Inc. – Grapevine, TX,
Assessed, optimized and elevated operations to target current and expected demands.
Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Kept up-to-date on all regulatory changes affecting business operations.
Actively promoted store offerings through newspaper advertisements, and brochures to attract new customers.
Presented products at events to increase brand awareness.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
Assessed all aspects of business operations to implement realistic annual budget.
Conferred with customers to understand needs and finalize purchase orders.
Resolved issues quickly through meticulous research and quick decision making.
Honed sales pitches and presentations to create committed base of clientele.
Set, updated and enforced policies to maintain consistency and quality at all levels.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
11/1996 to 11/2016
Lead Service TechnicianPilot Office Supply – City, STATE,
Maintained optimal spare parts inventory to meet expected installation and repair demands.
Coordinated effective preventive maintenance schedules, including replacing, checking and cleaning parts .
Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
Replaced worn and defective components to maintain optimal performance.
Correctly installed copier equipment, units and systems based on careful review of technical documentation.
Set up, calibrated and tested industrial electrical equipment to assess functionality for planned uses.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 05/1994
Associate of Applied Science: Electronics Technology Denver Institute of Technology - Denver, CO, GPA:
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