Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Microsoft Office
  • Client relationship management
  • Troubleshooting skills
  • Planning and coordination
  • Problem resolution
09/2018 to Current
Resident Manager Columbia University New York, NY,
  • Monitored employees' compliance with individuals’ support plans and medical protocols.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses, including basic CPR.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Kept building up-to-date with current fire and health code standards.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Promoted safety, order and functionality of facility.
  • Supervised residents during day-to-day activities.
  • Maintained correct physical head count at all times.
  • Maintained daily logs of shift activity.
  • Informed residents and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming residents, provided receipts and inspected items for contraband.
  • Completed audits and other paperwork effectively and efficiently for administration and government agencies.
11/2006 to 08/2018
Business Owner Ecolab Inc. Grapevine, TX,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Actively promoted store offerings through newspaper advertisements, and brochures to attract new customers.
  • Presented products at events to increase brand awareness.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Honed sales pitches and presentations to create committed base of clientele.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
11/1996 to 11/2016
Lead Service Technician Pilot Office Supply City, STATE,
  • Maintained optimal spare parts inventory to meet expected installation and repair demands.
  • Coordinated effective preventive maintenance schedules, including replacing, checking and cleaning parts .
  • Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
  • Replaced worn and defective components to maintain optimal performance.
  • Correctly installed copier equipment, units and systems based on careful review of technical documentation.
  • Set up, calibrated and tested industrial electrical equipment to assess functionality for planned uses.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 05/1994
Associate of Applied Science: Electronics Technology
Denver Institute of Technology - Denver, CO,

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  • Denver Institute of Technology

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  • Associate of Applied Science

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