Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Microsoft Office
- Client relationship management
- Troubleshooting skills
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- Planning and coordination
- Problem resolution
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09/2018 to Current Resident Manager Columbia University – New York, NY,
- Monitored employees' compliance with individuals’ support plans and medical protocols.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses, including basic CPR.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Kept building up-to-date with current fire and health code standards.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Promoted safety, order and functionality of facility.
- Supervised residents during day-to-day activities.
- Maintained correct physical head count at all times.
- Maintained daily logs of shift activity.
- Informed residents and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming residents, provided receipts and inspected items for contraband.
- Completed audits and other paperwork effectively and efficiently for administration and government agencies.
11/2006 to 08/2018 Business Owner Ecolab Inc. – Grapevine, TX,
- Assessed, optimized and elevated operations to target current and expected demands.
- Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
- Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Kept up-to-date on all regulatory changes affecting business operations.
- Actively promoted store offerings through newspaper advertisements, and brochures to attract new customers.
- Presented products at events to increase brand awareness.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
- Assessed all aspects of business operations to implement realistic annual budget.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision making.
- Honed sales pitches and presentations to create committed base of clientele.
- Set, updated and enforced policies to maintain consistency and quality at all levels.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
11/1996 to 11/2016 Lead Service Technician Pilot Office Supply – City, STATE,
- Maintained optimal spare parts inventory to meet expected installation and repair demands.
- Coordinated effective preventive maintenance schedules, including replacing, checking and cleaning parts .
- Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
- Replaced worn and defective components to maintain optimal performance.
- Correctly installed copier equipment, units and systems based on careful review of technical documentation.
- Set up, calibrated and tested industrial electrical equipment to assess functionality for planned uses.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
Expected in 05/1994 Associate of Applied Science: Electronics Technology
Denver Institute of Technology - Denver, CO,
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