resident care manager scheduler infection control coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Accommodating Scheduler focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with 10 years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.

  • Leading Meetings
  • Managing Data
  • Developing Prevention Policies
  • Overseeing Isolation Procedures
  • Revising Policies
  • Report Writing
  • After-Action Reporting
  • Specimen Transportation
  • Outbreak Case Definition
  • Testing Management
  • Training & Development
  • Flexible Schedule
  • Planning & Organizing
  • Team Building
  • Conflict Resolution
  • Good Work Ethic
  • Data Management
  • Organizational Skills
  • Relationship Building
  • Critical Thinking
  • Reliable & Trustworthy
  • Problem Resolution
  • PPE Use
  • Team Management
  • Computer Skills
  • Supervision & Leadership
  • Active Listening
  • First Aid/CPR
  • Customer Service
  • People Skills
  • Basic Math
  • Friendly, Positive Attitude
Resident Care Manager/Scheduler/Infection Control Coordinator, 11/2013 - Current
Ollie's Bargain Outlet Madison, AL,
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Handled clerical functions such as answering telephone calls and retrieving files to keep office functioning properly.
  • Authored error-free formal and informal business correspondence.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Facilitated procedures surrounding employee termination, transfer and discipline.
  • Assessed employee qualifications for promotions and raises.
  • Collaborated with recruiting agencies to identify qualified candidates.
  • Prepared KPI reports to measure employee productivity and progress.
  • Coordinated and planned work shift schedules for 50-75 staff members according to availability.
  • Provided support during new employee interviews and orientations.
  • Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Worked with human resources teams to align staffing decisions with regulatory standards.
  • Kept labor costs and metrics within preset departmental budgets.
  • Created and modified job descriptions within all departments.
  • Maintained availability of professional talent needed to meet business objectives.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Coordinated with staffing agency company's to assure antiquate staffing for patient care census
  • Consulted with local and state health departments to report infectious cases.
  • Implemented CDC and OSHA driven infection prevention and control policies to guide hospital departments.
  • Recognized areas for improved performance to protect employees, patients and visitors from infectious and communicable conditions.
  • Investigated clusters and outbreaks to identify source of infection, educating healthcare personnel regarding short and long term control measures.
  • Communicated trend data and analysis to implement process improvement initiatives.
  • Monitored procedures for facility staff regarding sterilization, disinfection and decontamination of personnel, instruments and equipment.
  • Developed educational programs for facility personnel, patients and families to enhance knowledge of infection control.
  • Conducted renovation inspections to comply with health requirements and assessed infection control and safety issues.
  • Monitored procedures for facility staff regarding sterilization, disinfection and decontamination of personnel, instruments and equipment.
  • Utilized graphic tools to present quality performance improvement projects.
  • Participated in continuing education opportunities, reviewing professional publications and attending in-service training activities.
  • Trained staff on strategies for preventing outbreaks and procedural complications.
  • Maintained continuous and stringent safety levels and took preventive measures to avoid spread of disease and infection.
  • Managed files on procedures, infection rates and patient/staff outcomes..
  • Created and implemented new and improved procedures for controlling infections.
  • Led working groups, investigations and continuous surveillance with specific focus on minimizing or eliminating infection spread.
  • Compiled, reviewed and modeled diverse infection information.
  • Ordered PPE, testing for the facility and kept inventory
  • Specimen collection, preparation of the patient/staff member, process specimen, storing and/or transporting the specimen to the lab for analysis.
Assistant Manager, 02/2005 - 11/2013
Arthur J Gallagher & Co. South Dakota, SD,
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Managed and motivated 15-20 employees.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Customer Service Associate, 05/2001 - 02/2005
Walmart City, STATE,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, sold merchandise per customer's request.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered customers' questions and provided information on store procedures or policies.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Assisted customers by providing information and resolving complaints.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
Education and Training
High School Diploma: , Expected in 05/2000
Morgan County High School - Madison, GA
Status -
: , Expected in
New Horizons Medical Institute - Winder, GA,
Status -
: , Expected in
Central Georgia Technical College - Macon, GA
Status -
  • CNA License
  • Certified Medication Aide (CMA)
  • Dementia Care Specialist
  • Infection control/ specimen trained

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Resume Overview

School Attended

  • Morgan County High School
  • New Horizons Medical Institute
  • Central Georgia Technical College

Job Titles Held:

  • Resident Care Manager/Scheduler/Infection Control Coordinator
  • Assistant Manager
  • Customer Service Associate


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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