Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Resident Advisor knowledgeable about Assisted Living standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Well-organized, caring and attentive to the elderly's needs.

  • Team building
  • Friendly, positive attitude
  • Decision-making
  • Active listening
Resident Advocate /Personal Representative, 03/2020 to 03/2020
Marsh & Mclennan Companies, Inc.Tampa, FL,

Documented observations of mental and physical health to report updates to Physcians and families.

  • Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
  • Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
  • Conducted weekly meetings with directors or Charge Nurse and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Developed and deepened relationships with residents and fellow staff.
  • Counseled 100+ residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Helped residents living with Physcial and Mental conditions with personal needs.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Led meetings every month with staff and as needed with residents and families to receive resident concerns and educate on changes to policies and procedures.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Leveraged many different software to input and compile data gathered from various sources.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted Living Dir /Personal Relationship Manager, 08/2009 to 03/2016
Don & Rose DobbinsCity, STATE,
  • Managed operations in accordance with budget requirements.
  • Developed policies to align procedures with Assisted Living strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Supervised administrative staff of nurses, CNAs and Med Certified staff, delivering consistent coaching and mentoring to improve job efficiency.
  • Supervised team of pharmacy technicians, and support staff.
Office Administrator, 03/2005 to 06/2011
Wynn Las Vegas / Surveillance DeptCity, STATE,
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Disseminated reports and contracts to proper personnel, reviewing information prior to shipping to promote high-level accuracy.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Assisted Wynn sofware migration support services for employees, including overseeing training and resolving inquiries.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Monitored calendars and scheduled appointments based on te Executive Director of Surveillance availability and established load limits.
Education and Training
Associate of Science: Gerontology, Expected in
University Of Colorado At Colorado Springs - Colorado Springs, CO
Associate of Arts: Marketing, Expected in
Pikes Peak Community College - Colorado Springs, CO
High School Diploma: , Expected in
Fort Morgan High School - Fort Morgan, CO
Activities and Honors

Member of Chamber of Commerce (1990 -2004) Colorado Springs

Started a Senior Resource Council in Colorado Springs 1995

Member of the Area Agency on Aging (1990 - 2004)

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School Attended

  • University Of Colorado At Colorado Springs
  • Pikes Peak Community College
  • Fort Morgan High School

Job Titles Held:

  • Resident Advocate /Personal Representative
  • Assisted Living Dir /Personal Relationship Manager
  • Office Administrator


  • Associate of Science
  • Associate of Arts
  • High School Diploma

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