Resident Advocate /Personal Representative Resume Example

Documented observations of mental and physical health to report updates to Physcians and families.

• Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
• Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
• Conducted weekly meetings with directors or Charge Nurse and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
• Developed and deepened relationships with residents and fellow staff.
• Counseled 100+ residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
• Led campus tours, new resident orientation and ongoing educational sessions.
• Helped residents living with Physcial and Mental conditions with personal needs.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
• Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
• Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
• Led meetings every month with staff and as needed with residents and families to receive resident concerns and educate on changes to policies and procedures.
• Interfaced with residents to address and resolve complaints or grievances.
• Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Leveraged many different software to input and compile data gathered from various sources.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.