Dedicated Resident Advisor knowledgeable about Assisted Living standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Well-organized, caring and attentive to the elderly's needs.
Skills
Team building
Friendly, positive attitude
Decision-making
Active listening
Experience
Resident Advocate /Personal Representative, 03/2020 to 03/2020 Marsh & Mclennan Companies, Inc. – Tampa, FL,
Documented observations of mental and physical health to report updates to Physcians and families.
Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
Conducted weekly meetings with directors or Charge Nurse and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Developed and deepened relationships with residents and fellow staff.
Counseled 100+ residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
Led campus tours, new resident orientation and ongoing educational sessions.
Helped residents living with Physcial and Mental conditions with personal needs.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Led meetings every month with staff and as needed with residents and families to receive resident concerns and educate on changes to policies and procedures.
Interfaced with residents to address and resolve complaints or grievances.
Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
Demonstrated leadership by making improvements to work processes and helping to train others.
Leveraged many different software to input and compile data gathered from various sources.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted Living Dir /Personal Relationship Manager, 08/2009 to 03/2016 Don & Rose Dobbins – City, STATE,
Managed operations in accordance with budget requirements.
Developed policies to align procedures with Assisted Living strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Supervised administrative staff of nurses, CNAs and Med Certified staff, delivering consistent coaching and mentoring to improve job efficiency.
Supervised team of pharmacy technicians, and support staff.
Office Administrator, 03/2005 to 06/2011 Wynn Las Vegas / Surveillance Dept – City, STATE,
Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Processed financial documents, including contracts, expense reports and invoices.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Provided employee onboarding services and supported department members to increase productivity and performance.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Disseminated reports and contracts to proper personnel, reviewing information prior to shipping to promote high-level accuracy.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Made orders for new office supplies based on demand and budgetary restraints.
Assisted Wynn sofware migration support services for employees, including overseeing training and resolving inquiries.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
Monitored calendars and scheduled appointments based on te Executive Director of Surveillance availability and established load limits.
Education and Training
Associate of Science: Gerontology, Expected in University Of Colorado At Colorado Springs - Colorado Springs, CO GPA:
Associate of Arts: Marketing, Expected in Pikes Peak Community College - Colorado Springs, CO GPA:
High School Diploma: , Expected in Fort Morgan High School - Fort Morgan, CO GPA:
Activities and Honors
Member of Chamber of Commerce (1990 -2004) Colorado Springs
Started a Senior Resource Council in Colorado Springs 1995
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School Attended
University Of Colorado At Colorado Springs
Pikes Peak Community College
Fort Morgan High School
Job Titles Held:
Resident Advocate /Personal Representative
Assisted Living Dir /Personal Relationship Manager
