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Reservist-Individual Applicant Services Specialist Resume Example

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RESERVIST-INDIVIDUAL APPLICANT SERVICES SPECIALIST
Professional Summary

FEMA Individual Assistant - Applicant Services Specialist delivering compassionate call center support in high call volume environment. Superior telephone etiquette. Front line advocate for traumatized survivors in Disaster Recovery Centers. Accomplished in conflict resolution, public speaking.


Skills
  • World Class Customer Service
  • Creative Problem Solver
  • Natural Leader
  • Resourceful
  • Strong Interpersonal Skills
  • Results Oriented
  • Team Builder
  • Flexible 
    • Work History
    Reservist-Individual Applicant Services Specialist, 01/2017 to Current
    FEMA-Homeland Security – Washington , District of Columbia
    • Register disaster survivors with empathy, dignity. Protect applicant's privacy under 1974 Stafford Act. Collect survivor information, provide the sequence of delivery for Individual Housing, Other Needs Assistance, Small Business Administration programs. Streamline survivors expeditiously toward recovery phase. Provide referral agencies for disaster survivors. Guide and instruct applicants through appeal process at Disaster Recovery Centers. Proficient NEMIS Legacy, NEMIS Web software.
    • FEMA CERTIFICATIONS: Emergency Manager Orientation, Protecting Personal Information, Diversity Awareness, Civil Rights, Disaster Assistance, Diversity in Work Place, Decision Making Problem Solving, Preparing Federal Disaster Operations, Safety Orientation, Social Media.
    Local Hire Customer Representative, 12/2016 to 01/2017
    FEMA-Homeland Security – Denton, TX
    • Register disaster survivors with empathy, dignity. Protect applicant's privacy under 1974 Stafford Act. Collect survivor information, provide sequence of delivery for Individual Housing, Other Needs Assistance, Small Business Administration programs. Streamline survivors expeditiously toward recovery phase. Locate referral agencies. Proficient NEMIS Legacy, NEMIS Web.
    Gift Associate, 04/2016 to 11/2016
    Buc-ee's – Fort Worth, TX
    • Deliver stellar customer service executing "clean, friendly, in-stock." Top 10% revenue producing store. Acting concierge, providing local knowledge, informative guest tours, 60,000 square feet commercial property.
    Membership Champion-Cashier, 07/2015 to 04/2016
    Sam's Club – Denton, United States, Texas
    • Increase membership sales, educate guests, business owners to optical, pharmacy, tire and battery value benefits. Securely inputting members personal, private, information into company data base. Reconcile cash drawer.
    • Sales floor, point person, delivering real-time, face to face, customer service, resolutions for Sam's Club members.
    Business Assistant, 02/2012 to 01/2015
    Heartland Dental – Effingham, IL
    • Welcome patients cordially, promptly. Present treatment plans, 90% acceptance. Guarantee positive, dental experience, streamlining financial arrangements. Slash insurance aging report 50%, detail audits.
    • Execute bi-weekly payroll, employee vacation time, sick time, training. Answer multi-line phone system, schedule new patients, successfully rescheduled patients. Complete end of day, end of month, reconciliation reports. Dentrix, QSI proficient. Provide secretarial, business functions.
    Medical Laser Consultant, 02/2005 to 02/2011
    DEKA Laser Technologies – Fort Lauderdale, FL
    • Provide dentists/hygienists clinical in-vivos with C02 laser technology. Present dental teams with accredited, continuous education in "lunch and learn" format. Provide dental practices with C02 laser technical support. Present dental teams with bottom line return on investment and patient health benefits utilizing C02 laser technology.
    • Demonstrate C02 laser technology at industry trade shows and dental study clubs. Supply relevant, scientific literature, peer-reviewed news articles on social media platforms: Facebook, Twitter.
    Education
    Bachelor of Science: Organizational Communications-Broadcasting, Film, Central Missouri State University - Warrensburg, MO
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    Resume Overview

    Companies Worked For:

    • FEMA-Homeland Security
    • Buc-ee's
    • Sam's Club
    • Heartland Dental
    • DEKA Laser Technologies

    School Attended

    • Central Missouri State University

    Job Titles Held:

    • Reservist-Individual Applicant Services Specialist
    • Local Hire Customer Representative
    • Gift Associate
    • Membership Champion-Cashier
    • Business Assistant
    • Medical Laser Consultant

    Degrees

    • Bachelor of Science : Organizational Communications-Broadcasting, Film ,

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