A dedicated Team Leader with expertise in customer service, problem-solving, and communication. Sets example for work ethic, punctuality and quality. Considered valuable and hardworking employee by supervisors and peers. Follows through on all issues and manages time well to consistently meet objectives.
Skills
Team management
All Microsoft programs (Excel, Word, Publisher, PowerPoint, Office)
Phone etiquette
Customer reservations
Training & Development
Active listening
Leadership
Sales monitoring
Time Management
Work ethic
Computer skills
Friendly, positive attitude
Product and service knowledge
Experience
Reservations Team Leader, 05/2017 - Current Tti, Inc. – Irving, TX,
Promoted to a Team Leader position in September 2019 - in recognition of strong work ethic, excellent customer service skills, and being one of the top sales agents.
Answer inbound calls from those who are interested in booking an activity listed on the Tripshock.com website.
Take payment information over the phone with customer if they do not want to do themselves on website.
Call out to customers to remind them of a payment due or any changes that may have happened to their reservation/activity.
Helping callers find the right activity to fit their needs, suggesting different packages/activities and asking questions to help determine what the client needs.
Assist customers via phone by providing confirmations, answering questions and offering general information.
Delegates daily tasks to team members to optimize group productivity.
Talk, listen, and help resolve conflicts with customers and listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
Inputs reservations into Fulfillment partner systems which includes RocketRez and Indexic, while also keeping track of availability.
Reports any website and listing errors to the accurate department.
Assists staff with resolving complex customer issues and implementing targeted solutions.
Sold cable television products and services by telephone solicitation.
Responsible for possessing a basic level of product knowledge of all programming offered to our customers, including knowledge of existing programming content, pricing, packaging and channel line-up.
Post installation calls are made as prescribed along with downgrade and disconnect retention calls.
Upgrade and improve sales presentation, knowledge of products, service and rates, as required.
Keyed orders and answered questions of technicians and Door 2 Door sales representatives.
Handled inbound telephone calls from interested customers.
Made appointments with interested customers according to schedule availability.
Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Reached out to multiple potential accounts each month.
Educated customers about product or service offerings meeting individual needs.
Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Data Entry/Customer Service Representative, 01/2010 - 01/2012 Primrose School – Nashville, TN,
Provided order entry support for field sales representatives selling DirecTV video and broadband services in retail stores. (Walmart, Costco, Sam's Club, Best Buy, etc.)
Determined customer eligibility for product offers and promotions.
Provided information about video and broadband products and services.
Reviewed service terms and conditions.
Determined charges for selected products/services and process payments.
Completed other duties as assigned.
Hostess, 03/2009 - 01/2010 Johnny Houston’s – City, STATE,
Greeted guests and patrons personally as they enter the establishment.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Ensured the proper setup of dining and service areas.
Maintained clean and organized tables and work area.
Prepared food and beverages when needed.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed closing duties by emptying trash, cleaning and restocking restrooms and polishing silverware.
Teacher Aide, 06/2007 - 01/2009 Kids Discovery Center – City, STATE,
Supervised children on field trips to maintain safety and foster cultural learning experiences.
Assisted instructional staff with implementing lessons and activities for full classes and small groups.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Assisted teachers with lesson preparation and curriculum implementation.
Distributed classroom materials, pencils, paper and art materials.
Kept audio-visual supplies and equipment organized and ready for classroom use.
Supervised children and participated with children in activities.
Established positive relationships with students, parents, fellow teachers and daycare administrators.
Education and Training
: Sports Medicine/Nursing/Basic AS Studies, Expected in - Northwest Florida State College - Niceville, FL GPA:
Some College (No Degree)
High School Diploma: , Expected in 06/2009 - Navarre High School - Navarre, FL GPA:
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