reservations agent Resume Example

Hands-on experience in accepting payments from customers and give change and receipts

• In-depth knowledge of handling returns and exchanges of goods

• Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy

• l Estimated or quoted prices, credit terms, warranties.
• l Prepared estimates.
• l Developed and managed accounts.
• l Promoted and marketed new technologies.
• l Developed and maintained business relationships with customers.
• l Demonstrated strong organizational and planning skills.
• l Demonstrated excellent time management skills.
• l multi-tasked.
• l Used occupational tools such as desktop computers.
• troubleshoot cell phones/computer's, l Used Internet browser software.

• l Helped with food service.
• l Carried dirty dishes.
• l Restocked silverware, dishes, glassware, linens.
• l Wiped down tables and seats.
• l Cleared away broken dishes.
• l Served bread to patrons.
• l Used blenders, food processors.
• l Took customer payments and made change.

• l Spoke with customers by phone.
• l Provided information about products and services.
• l Prioritized data entry daily to ensure customers' needs were met.
• l Ensured that appropriate changes were made to resolve customer concerns.
• l Effectively identified customer concerns over the phone.
• l Communicated with a clear, distinct voice.
• l Maintained effective working relationships with customers.
• l Provided sales support.
• l Maintained a positive and professional phone demeanor.
• l Performed office duties such as data entry, copying.

• l Prepared desserts.
• l Cooked foods by steaming.
• l Priced menu items.
• l Maintained professional dress code.
• l Inspected food preparation areas to ensure safe, sanitary foodhandling practices.
• l Met federal regulations regarding food preparation.
• l Turned and stirred foods to ensure even cooking.
• l Seasoned and cooked foods to recipe.
• l Portioned foods consistently.
• l Arranged foods on dishes.
• l Exercised good teamwork with other kitchen staff.
• l Used software programs such as menu planning software.

• l Took customer orders.
• l Checked customer identification before serving alcoholic beverages.
• l Memorized customer orders.
• l Relayed orders to kitchen staff verbally.
• l Resolved any customer complaints and fixed any errors in their orders.
• l Prepared food as necessary.
• l Brought dirty dishes to the kitchen for cleaning.
• l Answered questions about menu items.
• l Made recommendations to customers upon request.
• l Worked a cash register.
• l Maintained a fast working pace.
• l Quickly delivered food and drinks.