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Reservationist Resume Example

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RESERVATIONIST
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Helpful solutions . Effective at operating within Time regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Experienced Customer service rep with over 6 years of experience in the business . Excellent reputation for resolving problems and improving customer satisfaction.

Familiar with traditional and organic methods for propagating all types of plants. Competent in reviewing operations in strategic fashion to identify opportunities for cost savings, process improvements and business restructuring to capitalize on emerging trends.

Motivated to learn, grow and excel in the business willing to relocate .

Skills
  • Leadership
  • Teamwork
  • Customer Service
  • Project Management
  • Verbal and written communication
  • MS Office
  • Good listening skills
  • Computer skills
  • Written Communication
  • Training proficiency
  • Schedule setting
  • Assignment delegation
  • Disease and pest management
  • Forklift trained
Work History
07/2019 to 02/2021ReservationistCompany Name | City, State
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Checked in average of Number passengers per Timeframe.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
04/2019 to 08/2020Sales RepresentativeCompany Name | City, State
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Maintained records related to sales, returns and inventory availability.
  • Responded to in-person and telephone requests for information about company offerings.
  • Promoted Company's products and services using upselling and other sales strategies.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Built and maintained strong relationships with wholesalers.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Maximized customer retention by resolving issues quickly
  • Communicated with customers to understand needs and recommend appropriate solutions.
11/2016 to 02/2019Flex SupervisorCompany Name | City, State
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Maintained high levels of accuracy in daily operations.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Started up and shut down processing equipment.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Used Softwares to reconcile daily inventory for Numbers SKUs Timeframes .
  • Operated computer system, hand-held inventory control device and calculator to perform Action.
Education
10/2019Bachelor Of Computer Science | Computer And Information SciencesArizona State University, City, State
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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Reservationist
  • Sales Representative
  • Flex Supervisor

Degrees

  • 10/2019 Bachelor Of Computer Science | Computer And Information Sciences

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