(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Seeking active participation in a company that will enable me to contribute my skills and knowledge while providing an opportunity for professional and career growth. Organized Reservation Specialist with successful track record of managing complex reservation books in busy establishments. Committed to delivering high-level customer satisfaction through consistent follow-up and proactive communication. Offering [Number] years of progressive hospitality performance. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry].

  • Telephone reservations
  • Transportation information
  • Hotel accomodations
  • Travel bookings
  • Friendly service mentality
  • Administrative experience
  • Customer service experience
  • Strategy development
  • Hospitality operations
  • Sales background
  • Active listening skills
Cacique Agueybana HS , PR Expected in Associate : General Studies - GPA :
Emory College , PR Expected in AA degree : Business - GPA :
inventory Training (10+ years) Operations (5 years) Payroll (10+ years) Scheduling (10+ years) Administrative Assistant (10+ years) Receptionist (10+ years) Word Microsoft Excel (10+ years) Microsoft Office (10+ years) Data Entry MS Office
Work History
Capital Vacations - Reservation Specialist
Fort Lauderdale, FL, 09/2019 - 02/2020
  • Creating an exceptional vacation experience.
  • Contacted housekeeping staff and maintenance department immediately to resilve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promoted hotel brand's loyalty program through [Action].
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Onboarded new temps by entering into [Software] and setting up in time clock.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Spartan Investment Group - Office Manager
Golden, CO, 08/2017 - 09/2019
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Newport Hospitality Group - Hotel General Manager
Hartford, CT, 05/2013 - 07/2017
  • Accounting and expense management Hiring, training, overseeing day to day operations hands on.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Streamlined [Type] process, budgets, and procurement strategies, leading to [Number]% bottom-line improvement.
  • Overhauled existing technical systems through execution of system upgrade from [System] to [System].
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Oversaw day-to-day operations of brand new, [Number]-room hotel with staff of [Number] employees.
  • Increased customer service ratings through personable service.
  • Prepared monthly resort audits and assimilated to [Job Title] and [Job Title] for review.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Promoted hotel brand by incorporating [Type] program, resulting in [Number]% increase in new business.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Provided exceptional service and assistance to guests upon check-in.
  • Provided services efficiently and with high level of accuracy.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Managed team of [number] employees, overseeing hiring, training, and professional growth of employees.
Security First Title Of Kissimmee - Administrative Assistant/ Receptionist
City, STATE, 04/2003 - 09/2005
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed accounts payable and receivable for office grossing $[Amount] per year.
  • Received and routed business correspondence to correct departments and staff members.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Responded to inquiries from callers seeking information.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Produced highly accurate internal and external letters and memoranda.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Recorded expenses and maintained accounting records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Authored clear and professional business documents.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Cacique Agueybana HS
  • Emory College

Job Titles Held:

  • Reservation Specialist
  • Office Manager
  • Hotel General Manager
  • Administrative Assistant/ Receptionist


  • Associate
  • AA degree

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