Strategic Reservation Specialist with exceptional skills in sales, customer service, and pricing. Offering strong problem-solving abilities to address guest issues and reservation challenges. Friendly and customer-oriented with commitment to promoting patron satisfaction. Organized, welcoming and dedicated to addressing inquiries and concerns in a timely and accurate fashion.
Skills
Telephone reservations
Friendly service mentality
Active listening skills
Sales background
Staff Training
Customer service experience
Hospitality operations
Team development
Good listening skills
Customer service
Work History
04/2021 to Current
Reservation SpecialistFleetcor – Miramar, FL,
Assisted customers with making reservations and entered reservation details into computer system.
Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Handled billing information over phone.
Provided customers with information about availability and pricing.
Answered approximately 60+ phone calls and emails regarding customers inquires, concerns and complaints per day.
Resolved various issues and discrepancies for customers.
Maintained awareness of types of rooms available in different facility locations.
Utilized GINGR to input all key data into resort's database system.
Worked closely with front desk to achieve full occupancy of property.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Provided follow through on all calls with confirmations and dissemination of requested information.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
04/2020 to 12/2020
Team MemberPanera Bread Co – Chelmsford, MA,
Contributed to team success by completing jobs quickly and accurately.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Sought out ways to go above and beyond job requirements.
Serviced bathroom by cleaning surfaces and replacing soap.
Established welcoming atmosphere by greeting each guest warmly.
Utilized POS system to receive and process food and beverage orders.
Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Accurately operated cash register to process customer payments.
Completed milkshakes and ice cream desserts for customers.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
03/2019 to 07/2020
Kennel AttendantModern Animal – Studio City, CA,
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Boosted animal health for dogs and cats by carrying out optimal feeding and watering schedule.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Provided top-notch customer service to every customer and exceptional care to animals.
Mixed and administered special food formulas and medications to individual animals based on unique dietary and medical needs.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Kept animals clean and free of contaminants to promote optimal health.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
01/2017 to 01/2019
Team MemberPanera Bread Co – Chicopee, MA,
Contributed to team success by completing jobs quickly and accurately.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Sought out ways to go above and beyond job requirements.
Serviced bathroom by cleaning surfaces and replacing soap.
Established welcoming atmosphere by greeting each guest warmly.
Utilized POS system to receive and process food and beverage orders.
Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Accurately operated cash register to process customer payments.
Completed milkshakes and ice cream desserts for customers.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Expected in
No Degree: Zoology Colorado State University - Fort Collins, CO GPA:
Member of Honor's program
Received Honor's and Provost Scholarships
Expected in 06/2020
High School Diploma: Kent Island High School - Stevensville, MD GPA:
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