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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Strategic Reservation Specialist with exceptional skills in sales, customer service, and pricing. Offering strong problem-solving abilities to address guest issues and reservation challenges. Friendly and customer-oriented with commitment to promoting patron satisfaction. Organized, welcoming and dedicated to addressing inquiries and concerns in a timely and accurate fashion.

Skills
  • Telephone reservations
  • Friendly service mentality
  • Active listening skills
  • Sales background
  • Staff Training
  • Customer service experience
  • Hospitality operations
  • Team development
  • Good listening skills
  • Customer service
Work History
04/2021 to Current
Reservation Specialist Fleetcor Miramar, FL,
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Answered approximately 60+ phone calls and emails regarding customers inquires, concerns and complaints per day.
  • Resolved various issues and discrepancies for customers.
  • Maintained awareness of types of rooms available in different facility locations.
  • Utilized GINGR to input all key data into resort's database system.
  • Worked closely with front desk to achieve full occupancy of property.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
04/2020 to 12/2020
Team Member Panera Bread Co Chelmsford, MA,
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Sought out ways to go above and beyond job requirements.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Utilized POS system to receive and process food and beverage orders.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
03/2019 to 07/2020
Kennel Attendant Modern Animal Studio City, CA,
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Boosted animal health for dogs and cats by carrying out optimal feeding and watering schedule.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Mixed and administered special food formulas and medications to individual animals based on unique dietary and medical needs.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
01/2017 to 01/2019
Team Member Panera Bread Co Chicopee, MA,
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Sought out ways to go above and beyond job requirements.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Utilized POS system to receive and process food and beverage orders.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Expected in
No Degree: Zoology
Colorado State University - Fort Collins, CO
GPA:
  • Member of Honor's program
  • Received Honor's and Provost Scholarships
Expected in 06/2020
High School Diploma:
Kent Island High School - Stevensville, MD
GPA:

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Resume Overview

School Attended

  • Colorado State University
  • Kent Island High School

Job Titles Held:

  • Reservation Specialist
  • Team Member
  • Kennel Attendant
  • Team Member

Degrees

  • No Degree
  • High School Diploma

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