Excellent communicator with 7 years of Customer Service Representative experience in demanding call center environments. Highly organized and meticulous Financial Assistant with experience in corporate office settings. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Good communicator and planner with strong judgment and critical thinking abilities.
Skills
Interpersonal skills
Customer Service
Teamwork/Collaboration
Computer proficient
Strong written and verbal communicator
Data Entry
Multi-line phone talent
Auditing methodology
Work History
Reservation Specialist, 08/2011 to 06/2015 Fleetcor – Phoenix, AZ,
Promptly answered 8 incoming phone calls and emails regarding customers inquires, concerns and complaints per day
Trained new drivers and reservation specialists resulting in stronger staff development and increased productivity
Provided high level of support to customers by confirming, changing or canceling reservations
Inputted, updated and maintained all reservation dates and times into company reservation system
Regularly checked up on drivers, their estimated arrival time and provided directions as needed
Efficiently handled and resolved customer relations issues or disputes pleasantly prioritizing customer satisfaction
Prepared, processed, reviewed and audited all financial statements, receipts and invoices
Ensured accuracy of account balances, calculations and facilitated transportation invoices
Customer Service Representative, 05/2009 to 08/2011 Ttm Technologies, Inc. – North Jackson, OH,
Greeted and assisted approximately 250 customers each day with product questions and accounts
Managed financial transactions, balanced drawers and operated cash register
Opened and closed store independently when needed and prepared nightly bank drop for manager
Fielded diverse customer questions about issues such as available merchandise, current prices and insurance information
Educated customers on promotions, new products and conducted price and feature comparisons to enhance sales
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Kindergartner & 4th Grade Teacher, 09/2009 to 07/2011 Al-Arqam School – City, STATE,
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
Assigned work, creative projects and reported on student development, progress and behavior
Collaborated with other faculty members to review data and developed instructional strategies
Communicated and co-operated frequently with parents, students and faculty to ensure student progress and well-being
Held conferences with parents to address questions, discuss academic progress and encourage learning goals
Monitored and registered attendance of students
Education
Bachelor of Science: System Physiology , Expected in 11 2015 San Jose State University - San Jose, CA GPA:
High School Diploma: , Expected in International School of Choueifat Sharjah - Sharjah, United Arab Emirates, GPA:
Skills
Interpersonal skills
Customer Service
Teamwork/Collaboration
Computer proficient
Strong written and verbal communicator
Data Entry
Multi-line phone talent
Auditing methodology
Work History
Reservation Specialist, 08/2011 to 06/2015 AAA Legacy Town Car Service – Mountain View, CA
Promptly answered 8 incoming phone calls and emails regarding customers inquires, concerns and complaints per day
Trained new drivers and reservation specialists resulting in stronger staff development and increased productivity
Provided high level of support to customers by confirming, changing or canceling reservations
Inputted, updated and maintained all reservation dates and times into company reservation system
Regularly checked up on drivers, their estimated arrival time and provided directions as needed
Efficiently handled and resolved customer relations issues or disputes pleasantly prioritizing customer satisfaction
Prepared, processed, reviewed and audited all financial statements, receipts and invoices
Ensured accuracy of account balances, calculations and facilitated transportation invoices
Customer Service Representative, 05/2009 to 08/2011 Metro PCS – Sacramento, CA
Greeted and assisted approximately 250 customers each day with product questions and accounts
Managed financial transactions, balanced drawers and operated cash register
Opened and closed store independently when needed and prepared nightly bank drop for manager
Fielded diverse customer questions about issues such as available merchandise, current prices and insurance information
Educated customers on promotions, new products and conducted price and feature comparisons to enhance sales
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Kindergartner & 4th Grade Teacher, 09/2009 to 07/2011 Al-Arqam School – Sacrameno, CA
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
Assigned work, creative projects and reported on student development, progress and behavior
Collaborated with other faculty members to review data and developed instructional strategies
Communicated and co-operated frequently with parents, students and faculty to ensure student progress and well-being
Held conferences with parents to address questions, discuss academic progress and encourage learning goals
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