- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Excellent communicator with 7 years of Customer Service Representative experience in demanding call center environments. Highly organized and meticulous Financial Assistant with experience in corporate office settings. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Good communicator and planner with strong judgment and critical thinking abilities.
- Interpersonal skills
- Customer Service
- Teamwork/Collaboration
- Computer proficient
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- Strong written and verbal communicator
- Data Entry
- Multi-line phone talent
- Auditing methodology
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Reservation Specialist, 08/2011 to 06/2015
Fleetcor – Phoenix, AZ,
- Promptly answered 8 incoming phone calls and emails regarding customers inquires, concerns and complaints per day
- Trained new drivers and reservation specialists resulting in stronger staff development and increased productivity
- Provided high level of support to customers by confirming, changing or canceling reservations
- Inputted, updated and maintained all reservation dates and times into company reservation system
- Regularly checked up on drivers, their estimated arrival time and provided directions as needed
- Efficiently handled and resolved customer relations issues or disputes pleasantly prioritizing customer satisfaction
- Prepared, processed, reviewed and audited all financial statements, receipts and invoices
- Ensured accuracy of account balances, calculations and facilitated transportation invoices
Customer Service Representative, 05/2009 to 08/2011
Ttm Technologies, Inc. – North Jackson, OH,
- Greeted and assisted approximately 250 customers each day with product questions and accounts
- Managed financial transactions, balanced drawers and operated cash register
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Fielded diverse customer questions about issues such as available merchandise, current prices and insurance information
- Educated customers on promotions, new products and conducted price and feature comparisons to enhance sales
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Kindergartner & 4th Grade Teacher, 09/2009 to 07/2011
Al-Arqam School – City, STATE,
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
- Assigned work, creative projects and reported on student development, progress and behavior
- Collaborated with other faculty members to review data and developed instructional strategies
- Communicated and co-operated frequently with parents, students and faculty to ensure student progress and well-being
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals
- Monitored and registered attendance of students
Bachelor of Science: System Physiology , Expected in 11 2015
San Jose State University - San Jose, CA
GPA:
High School Diploma: , Expected in
International School of Choueifat Sharjah - Sharjah, United Arab Emirates,
GPA:
- Interpersonal skills
- Customer Service
- Teamwork/Collaboration
- Computer proficient
- Strong written and verbal communicator
- Data Entry
- Multi-line phone talent
- Auditing methodology
Reservation Specialist, 08/2011 to 06/2015
AAA Legacy Town Car Service – Mountain View, CA
- Promptly answered 8 incoming phone calls and emails regarding customers inquires, concerns and complaints per day
- Trained new drivers and reservation specialists resulting in stronger staff development and increased productivity
- Provided high level of support to customers by confirming, changing or canceling reservations
- Inputted, updated and maintained all reservation dates and times into company reservation system
- Regularly checked up on drivers, their estimated arrival time and provided directions as needed
- Efficiently handled and resolved customer relations issues or disputes pleasantly prioritizing customer satisfaction
- Prepared, processed, reviewed and audited all financial statements, receipts and invoices
- Ensured accuracy of account balances, calculations and facilitated transportation invoices
Customer Service Representative, 05/2009 to 08/2011
Metro PCS – Sacramento, CA
- Greeted and assisted approximately 250 customers each day with product questions and accounts
- Managed financial transactions, balanced drawers and operated cash register
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Fielded diverse customer questions about issues such as available merchandise, current prices and insurance information
- Educated customers on promotions, new products and conducted price and feature comparisons to enhance sales
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Kindergartner & 4th Grade Teacher, 09/2009 to 07/2011
Al-Arqam School – Sacrameno, CA
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
- Assigned work, creative projects and reported on student development, progress and behavior
- Collaborated with other faculty members to review data and developed instructional strategies
- Communicated and co-operated frequently with parents, students and faculty to ensure student progress and well-being
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals
- Monitored and registered attendance of students
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