Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Flexible, dependable and Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

  • Inbound and outbound calling
  • Time management
  • High-energy attitude
  • Revenue management
  • Superior communication skills
  • Flexible schedule
  • Courteous demeanor
  • Cheerful and energetic
  • Computer literate
  • Dependable and reliable
  • Knowledge of clerical procedures
  • Proficient in MS Office
  • Customer reservations
  • Adaptive team player
  • Ability to listen actively
  • Hotel reservation systems
  • Guest check-in and check-out
  • Team building and supervision
  • Conflict and issue documentation
  • Reservations
  • Hospitality services
  • Conflict resolution
Reservation Specialist, 10/2017 to 08/2019
FleetcorSan Diego, CA,
  • Communicated with customers regarding concerns, inquiries and complaints
  • Made reservations for customers and accurately entered personal information into computer system
  • Researched and resolved all customer issues
  • Suggested packages and amenities for customers based on individual needs and preferences
  • Relayed information on availability, pricing and discounts to customers
  • Assisted customers with any discrepancies
  • Contacted customers to advise on travel conveyance changes and to confirm reservations
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business
Front Desk Manager, 02/2014 to 09/2017
Fred Astaire Dance StudiosLake Grove, OR,
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service
  • Provided concierge services for guests as needed
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue
  • Set and optimized employee schedules to secure proper coverage for all shifts
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Managed customer complaints and rectified issues to complete satisfaction
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to the general manager
  • Oversaw cash and credit card payment transactions at the front desk
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Mentored new staff on correct procedures, compliance requirements and performance strategies
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
Assistant Food And Beverage Director, 01/2011 to 02/2014
Hyatt Hotels Corp.Itasca, IL,
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
  • Interviewed, hired, and supervised back of house staff
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Sought out and implemented methods to improve service and team performance and boost business sustainability
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Trained employees on correct cooking techniques, safety standards and performance strategies
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
  • Coordinated preparation of customer meals and monitored food handling for safety purposes
Education and Training
Food And Beverage Management : , Expected in 01/2011
Gulf Coast State College - Panama City, FL
Hospitality Management : , Expected in
Gulf Coast State College - Panama City, FL
High School Diploma: , Expected in 05/1994
Rutherford High School - Panama City, FL
  • Received “exceeds expectations” ratings on performance reviews continuously
  • Received the EAA Award for the 2018 fiscal year

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Resume Overview

School Attended

  • Gulf Coast State College
  • Gulf Coast State College
  • Rutherford High School

Job Titles Held:

  • Reservation Specialist
  • Front Desk Manager
  • Assistant Food And Beverage Director


  • Food And Beverage Management
  • Hospitality Management
  • High School Diploma

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