reservation specialist resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Flexible, dependable and Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Skills
Inbound and outbound calling
Time management
High-energy attitude
Revenue management
Superior communication skills
Flexible schedule
Courteous demeanor
Cheerful and energetic
Computer literate
Dependable and reliable
Knowledge of clerical procedures
Proficient in MS Office
Customer reservations
Adaptive team player
Ability to listen actively
Hotel reservation systems
Guest check-in and check-out
Team building and supervision
Conflict and issue documentation
Reservations
Hospitality services
Conflict resolution
Experience
10/2017 to 08/2019
Reservation SpecialistFleetcor – San Diego, CA,
Communicated with customers regarding concerns, inquiries and complaints
Made reservations for customers and accurately entered personal information into computer system
Researched and resolved all customer issues
Suggested packages and amenities for customers based on individual needs and preferences
Relayed information on availability, pricing and discounts to customers
Assisted customers with any discrepancies
Contacted customers to advise on travel conveyance changes and to confirm reservations
Acquired detailed knowledge of services, promotions and events to offer added value to travelers
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
Capitalized on opportunities to enhance customer experiences and bring in repeat business
02/2014 to 09/2017
Front Desk ManagerFred Astaire Dance Studios – Lake Grove, OR,
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service
Provided concierge services for guests as needed
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff
Developed lasting relationships with guests that built loyalty and drove hotel revenue
Set and optimized employee schedules to secure proper coverage for all shifts
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
Managed customer complaints and rectified issues to complete satisfaction
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
Arranged special accommodations for guests to maintain optimal satisfaction
Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns
Adhered to company security and check-in policies and procedures and reported suspicious activity to the general manager
Oversaw cash and credit card payment transactions at the front desk
Balanced accounts and conducted nightly audits to keep bookkeeping current
Mentored new staff on correct procedures, compliance requirements and performance strategies
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
01/2011 to 02/2014
Assistant Food And Beverage DirectorHyatt Hotels Corp. – Itasca, IL,
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
Interviewed, hired, and supervised back of house staff
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
Priced and ordered food products, kitchen equipment and food service supplies
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
Maximized food quality by closely monitoring shipments, preparation and food handling by team members
Sought out and implemented methods to improve service and team performance and boost business sustainability
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
Trained employees on correct cooking techniques, safety standards and performance strategies
Worked with vendors to establish strong relationships and maintain proper inventory supplies
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
Coordinated preparation of customer meals and monitored food handling for safety purposes
Education and Training
Expected in 01/2011 to to
Food And Beverage Management : Gulf Coast State College - Panama City, FL GPA:
Expected in to to
Hospitality Management : Gulf Coast State College - Panama City, FL GPA:
Expected in 05/1994 to to
High School Diploma: Rutherford High School - Panama City, FL GPA:
Accomplishments
Received “exceeds expectations” ratings on performance reviews continuously
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