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reservation specialist resume example with 19 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated Sales and Office Manager with understanding of processes, customer relations and commitment to effective collaboration and objectives. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Administrative professional and leader with many years of experience playing key role in attainment of daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Skills
  • Customer service experience
  • Team development
  • Administrative experience
  • Sales background
  • Telephone reservations
  • Friendly service mentality
  • Goal-oriented/ Detail-oriented/ Customer-oriented
  • Retail sales
  • Skilled problem solver
  • Key holder experience
  • Strong interpersonal skills
  • Motivated team player
Work History
09/1996 to 10/2003 Dental Office Manager Jefferson Dental Clinics | Oklahoma City, OK,
  • Explained treatment procedures and instructed patients on home care guidelines
  • Created, modified, and executed business plans to maximize client satisfaction
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Developed and executed targeted relationship and account development strategy
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Developed team communications and information for meetings
  • Increased customer satisfaction and repeat business through pursuit of resolutions to problems, protecting company reputation and loyal client base
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
04/2005 to 10/2012 Sales Supervisor/Sales Manager U-Haul | Pensacola, FL,
  • Trained team members in successful strategies to meet operational and sales targets
  • Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Effectively coached team members to reach weekly and monthly sales goals
  • Monitored daily sales operations and served as informational and procedural resource to team members
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Built and maintained rapport with store personnel to effectively meet company and client objectives
  • Administered performance reviews to improve performance of team
  • Enhanced goal attainment to boost sales and customer relations
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
05/2013 to 10/2017 Reservation Specialist Visit Up North Vacation Rentals | City, STATE,
  • Provided customers with information about availability and pricing
  • Resolved various issues and discrepancies for customers
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
Education
Expected in | NMC / Oakland University / Mercy College of Detroi, , GPA:

Audit classes

Expected in 06/1974 High School Diploma | Traverse City St. Francis, Traverse City, MI, GPA:
Additional Information

Volunteer Work

  • Leukemia & Lymphoma Society
  • Women's Wellness Retreat
  • Hospice
  • Women's Resource Center
  • Traverse City Senior Center
  • RCS (Reinvigorating the Spirit of Caring)

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Resume Overview

School Attended

  • NMC / Oakland University / Mercy College of Detroi
  • Traverse City St. Francis

Job Titles Held:

  • Dental Office Manager
  • Sales Supervisor/Sales Manager
  • Reservation Specialist

Degrees

  • High School Diploma

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