Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Saber, Polar and Apollo. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
I am results-focused, professional with strength in escalation, problem resolution and sales. A Proactive leader with strengths in communication and collaboration. Proficient in leveraging my thirty five plus years of experience knowledge to encourage and motivate my team to excel, adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
- Business strategy management
- Training & Development
- Travel reservations
- Customer reservations
- Personal service experience
- Computer literate
- Staff mentoring
- Employee training
- Client relationship management
- Solution management
- Customer relationships
- Customer service-focused
Seminole, FL, 09/2016 - 03/2021
- Made reservations for customers and accurately entered personal information into computer system.
- Communicated with customers regarding concerns, inquiries and complaints.
- Suggested packages and amenities for customers based on individual needs and preferences. Relayed information on availability, pricing and discounts to customers. Researched and resolved all customer issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills with a 92% rate of one call resolution
- Collaborated with sales department to arrange large groups to Alaska, Caribbean, Mediterranean, as well as World cruises, hotel bookings for such special events as destination weddings.
- Trained reservations team of 18 to swiftly respond to email cruise bookings and keep room inventories accurate.
- Resolved all escalation calls while providing exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
San Antonio, TX, 04/2014 - 08/2016
- Apple at home advisor Technical support, New hire Mentor Customer Care, Technical Support, iTunes, Account Security, Billing Key roles is to commit to the best possible customer experience for every call that we receive, Mentor to new Advisor, as a at home advisor you must be committed to excellence in every aspect of this position.
- Stay open To all new learning experiences and up training on a continuing basis Organizing and managing multiple tasks, perform effectively under highly stressful conditions, Customer Care, Billing collections with clients, interaction with levels of management, trainees and co-workers.
- Fostered positive employee relationships through communication, training and development coaching.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Interviewed, hired and trained new quality customer service representatives.
Spokane, WA, 01/2009 - 11/2013
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Streamlined communication efforts by measuring client satisfaction metrics.
- Presented product and service details at various events to increase customer base.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Offered clients personalized options to answer wide range of needs.
City, STATE, -
- Built and maintained strong, productive relationships with vendors and suppliers.
- Coordinated general office duties such as filing, faxing and data entry.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
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Resume Overview
School Attended
- WCGH
- University of Pennsylvania
Job Titles Held:
- Reservation Specialist
- Team Lead
- Relationship Manager, Business Loan Group
- Virtual Assistant
Degrees
- High School Diploma
- BBA
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