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Reservation Specialist Resume Example

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RESERVATION SPECIALIST
Summary

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with three years of proven performance in fast-paced, high-stress environments.

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities.

Skills
  • Technologically savvy
  • Team collaboration
  • Listening skills
  • Call routing
  • Microsoft Office
  • Correspondence typing
  • Administrative skills
  • Recordkeeping
  • Front office management
  • Customer assistance and interaction
  • Conflict management
  • Hospitality services
  • Email and telephone decorum
  • Office supplies ordering
  • Oral and writing communication
  • Issue handling
  • Package and mail receipt
  • Effective planning
  • Meeting arrangements
  • Administrative support
  • Appointment confirmation
Experience
Patient Accomodations Tuscaloosa, ALReservation Specialist10/2019 to Current
  • Answers phone calls, fax's information, and use the printer
  • Do paperwork
  • Admit patients into the computer.
  • Work under the supervisor
  • Call supervisor if patient is ICU patient
  • Assign beds to patient
  • Put patients information into the computer if the patient isn't register call to let them know.
  • Make sure the rooms are clean before assigning the room if not call housekeeping to let them know.
  • Discharge patients out the computer, help with locating the patient if RN or DR needs to know.
  • Let the people that works in Register know where the patient is going when they arrive and give out D number if they don't have it.
  • Do OBS to INS or INS TO OBS.
  • Changed insurances if needed.
Hunstville HospitalHuntsville , ALSecretary10/2018 to 11/2019
  • Called in Consults for DR/RN
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Maintained office supplies by checking stocks and placing orders.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Guided administrative and professional staff through computer and software problems.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Maintained office schedule and special event calendars for group, factoring in availability and expected operational demands to keep workloads in balance.
  • Assisted with administrative tasks, including filing, answering phones professional
  • Set up and maintained physical and electronic filing systems.
  • Did vitals, blood sugar, PCA, and discharge patients.
Wildood ChildcareTupelo, MSTeacher08/2015 to 10/2018
  • Potty trained.
  • Set and communicated ground rules for classroom based on respect and personal responsibility.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Worked with students individually to address areas of concern, including test grades and missed coursework.
Clinic Columbus, MSMedical Receptonist/Front Desk Receptionist01/2011 to 01/2013
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Computed guest billings and posted charges to room accounts.
  • Managed all front desk operations for busy high-volume hotel.
  • Responded to inquiries and room requests made online, by phone or email.
Education and Training
High School Diploma05/2011West Point High School, West Point, MS
Associate of Applied Science:Health And And Medical Adminstrative Service05/2015East Mississippi Community College, Scooba, MS
Certifications
  • Certifications in AED and CPR
  • Certification in CPR and AED
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Resume Overview

Companies Worked For:

  • Patient Accomodations
  • Hunstville Hospital
  • Wildood Childcare
  • Clinic

School Attended

  • West Point High School
  • East Mississippi Community College

Job Titles Held:

  • Reservation Specialist
  • Secretary
  • Teacher
  • Medical Receptonist/Front Desk Receptionist

Degrees

  • High School Diploma 05/2011
    Associate of Applied Science : Health And And Medical Adminstrative Service 05/2015

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