Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with three years of proven performance in fast-paced, high-stress environments.
Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities.
Skills
Technologically savvy
Team collaboration
Listening skills
Call routing
Microsoft Office
Correspondence typing
Administrative skills
Recordkeeping
Front office management
Customer assistance and interaction
Conflict management
Hospitality services
Email and telephone decorum
Office supplies ordering
Oral and writing communication
Issue handling
Package and mail receipt
Effective planning
Meeting arrangements
Administrative support
Appointment confirmation
Experience
Reservation Specialist, 10/2019 to Current Yolanda Yvette Getaways & Excursions – Florida, NY,
Answers phone calls, fax's information, and use the printer
Do paperwork
Admit patients into the computer.
Work under the supervisor
Call supervisor if patient is ICU patient
Assign beds to patient
Put patients information into the computer if the patient isn't register call to let them know.
Make sure the rooms are clean before assigning the room if not call housekeeping to let them know.
Discharge patients out the computer, help with locating the patient if RN or DR needs to know.
Let the people that works in Register know where the patient is going when they arrive and give out D number if they don't have it.
Do OBS to INS or INS TO OBS.
Changed insurances if needed.
Secretary, 10/2018 to 11/2019 Baptist Memorial Health Care – Madison, MS,
Called in Consults for DR/RN
Responded to telephone inquiries from clients and delivered information to inform and educate callers.
Maintained office supplies by checking stocks and placing orders.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Received and routed incoming calls and correspondence to promote timely communication.
Kept reception area clean and organized to offer positive first impression to every visitor.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Created and maintained spreadsheets and developed administrative and logistical reports.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
Guided administrative and professional staff through computer and software problems.
Drafted and corrected professional business letters, internal memoranda and less formal email communication.
Maintained office schedule and special event calendars for group, factoring in availability and expected operational demands to keep workloads in balance.
Assisted with administrative tasks, including filing, answering phones professional
Set up and maintained physical and electronic filing systems.
Did vitals, blood sugar, PCA, and discharge patients.
Teacher, 08/2015 to 10/2018 Grafton Integrated Health Network – Berryville, VA,
Potty trained.
Set and communicated ground rules for classroom based on respect and personal responsibility.
Established positive relationships with students, parents, fellow teachers and school administrators.
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Taught students to exercise problem solving methodology and techniques during tests.
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Worked with students individually to address areas of concern, including test grades and missed coursework.
Medical Receptonist/Front Desk Receptionist, 01/2011 to 01/2013 Clinic – City, STATE,
Arranged special accommodations for guests to maintain optimal satisfaction
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Computed guest billings and posted charges to room accounts.
Managed all front desk operations for busy high-volume hotel.
Responded to inquiries and room requests made online, by phone or email.
Education and Training
High School Diploma: , Expected in 05/2011 West Point High School - West Point, MS, GPA:
Associate of Applied Science: Health And And Medical Adminstrative Service, Expected in 05/2015 East Mississippi Community College - Scooba, MS, GPA:
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