Enthusiastic customer service professional with over 10 years of experience in sales, support and customer care. Aiming to use my positive attitude and proven skills to fill the role in your company. Dedicated to establishing rapport with customers and to contribute to company success. Looking for a new role where hard work and dedication will be highly valued.
Skills
Running a Not-For-Profit Horse Rescue (10+ years)
Equine Therapy Training (10+ years)
Customer Service (10+ years)
Guest Relations (10+ years)
Multi-line Phone Systems (10+ years)
Phone and Email Etiquette (10+ years)
Office Management (7 years)
Notary Public (10+ years)
Guest Services (10+ years)
Upselling (10+ years)
Hospitality and Hospitality Management (10+ years)
Efficient and Detail-Oriented
Special Olympics Coach (6 years)
Experience
Reservation Specialist, 07/2020 to Current Halifax Health – Deland, FL,
Make and confirm reservations for guests and large groups.
Take reservations from patrons by phone, online and in person.
Assist customers via phone and email by providing confirmations, answering questions and offering general information to ensure a pleasant stay.
Elevate customer satisfaction by promptly helping to resolve issues.
General Manager, 06/2013 to 10/2019 Kona Grill Inc. – Dallas, TX,
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Trained and mentored staff members in company policies, daily task execution and industry best practices.
Managed, scheduled and coordinated functions and activities for guests.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Interviewed prospective employees and provided input to the owner on hiring decisions.
Elevated customer satisfaction by promptly resolving issues.
Reviewed completed work to verify consistency, quality and conformance.
Created schedules and monitored payroll to remain within budget.
Designed sales and service strategies to improve revenue and retention.
Assisted in any of the departments that were short on staff.
Resolved customer inquiries and complaints requiring management-level escalation.
Administered payroll and maintained proper documentation of employee personnel.
Delegated work to staff, setting priorities and goals.
Proposed or approved modifications to project plans.
Reviewed files and records to obtain information and specialize each guests stay.
Built and maintained loyal, long-term guest relationships through specializing guest stays.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Sales Associate, 09/2006 to 04/2011 Russ Darrow Group – West Bend, WI,
Engaged customers in friendly, professional dialogue to determine needs.
Helped customers find specific products, answered questions and offered product advice.
Sold various products by explaining unique features and educating customers on proper application or usage.
Answered product questions with up-to-date knowledge of sales and promotions.
Received and displayed product shipments on store retail shelves upon delivery.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Adhered to company initiatives and achieved established goals.
Obtained signatures for financial documents and internal and external invoices.
Collected payments and provided accurate change.
Assessed customer needs to provide assistance and information on product features.
Developed trusting relationships with customers by making personal connections.
Increased purchase amounts by cross-selling with similar products.
Answered incoming telephone calls to provide store, products and services information.
Used technology resources to assist customers in locating and selecting items.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Greeted and assisted customers to foster positive experiences.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Folded clothing and arranged clothing racks to provide customers with organized, convenient shopping experience.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recognized security risks to properly handle situations.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Operated register, handled cash and processed credit card transactions.
Education and Training
High School Diploma: , Expected in Pocono Mountain East High School - Swiftwater, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
