Detailed-oriented professional with over 15yrs of experience working with the public and cash handling skills. I posses knowledge of DRPA/PATCO rules, regulations and expectations and a unique ability to adapt to any task or project assigned to.
Core Strengths
Cash management
Knowledge of PATCO's train operation and station layout
Experienced with hand-held radio operation
Excellent communication skills
Credit card processing experience
Strong organizational skills
Work Experience
Reservation Sales Agent, 2014 to Current Finger Lakes Premier Properties – Canandaigua, NY, Responsible for making and modifying reservations on Amtrak's long and short distance trains. This position requires knowledge of Amtrak rules and regulations and the ability to work in a fast-paced environment while handling a numerous amount of calls in a short period of time.
Customer Service Agent/Train Operator, 06/2011 to 09/2013 Faneuil – Kissimmee, FL,
Majority of my career was as a CSA agent with a brief stint as a Train Operator.
I was released of my duties as a train operator due to a signal violation on my first official day at the position. As a CSA agent, I believe I performed my duties at a high level with a close attention to detail. Duties included but not limited to monitoring fare collection equipment, maintaining continuous logs of all fare collection equipment malfunctions, assisting Dispatchers as directed in times of emergency; making public address announcements and completing reports for any personal injuries received on PATCO property.
Toll Collector, 01/2010 to 06/2011 PRWT – City, STATE, According to vehicle classification, asses, collect and register tolls in the form of cash for numerous types of vehicles passing through an assigned toll lane. Responsible for making change and preparing and issuing machine-printed cash receipts as required and preparing monies for daily deposits. Skilled at detecting counterfeit, foreign, or mutilated monies. Enforced special rules and regulations pertinent to toll collections and safety and bridge traffic.
Window Clerk, 05/1994 to 10/2010 USPS – City, STATE, Served as a window clerk in selling stamps, weighing mail and determining cost. Responsible for answering phone calls from customers regarding any questions or concerns, processing registered matter and providing information on post office rules and regulations. Prepared monies for daily bank deposits; replenished supplies such as stamps and money order forms. Readdressed mail for forwarding; wrapped packages for mailing; Managed the post office boxed section.
Educational Background
: Computer Networking, Expected in Burlington County College - Pemberton, NJ GPA: Enrolled in 2006; 45 credits to date
: Real Estate Sales, Expected in 1999 The Real Estate School - Cherry Hill, NJ GPA: Currently a licensed Real Estate agent in New Jersey
High School Diploma: College Prep, Expected in 1990 DeptClaire High School - DeptClaire, NJ GPA:
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