Reservation Manager Resume Example Uhaul Moving And Storage In The Heights

RESERVATION MANAGER

Summary

Committed employee with management experience, trained as a Sales Associate, Operations Associate, Cashier, Phone Operator, and Reservation Manager. Experienced in many computer programs, phone systems, and customer service. Versed in multitasking and attention to detail. Desires a challenging role as a friendly, cooperative employee in a fast paces environment.

Skills

Customer service
Organization
Problem resolution
Team management
Communications
Planning and coordination
Team building
Supervision
Inside and outside sales
On-site product demonstrations
Product and service knowledge
Personnel training
Computer expertise
Merchandising knowledge

Retail loss prevention
Cash handling accuracy
Excellent communication skills
Verbal/written communication
Documentation and recordkeeping
Sales expertise
Accurate money handling
Retail merchandising expertise
Reading comprehension skills
Product Sales
Cash register operation
Issue and conflict resolution
Inventory management
Project organization

Experience

Reservation Manager | 12/2019 to Current
Uhaul Moving and Storage in the Heights - Billings, MT

Managed equipment, tools and truck inventory efficiently to ensure supply met demand.
Checked out equipment on day-by-day basis to identify concerns and coordinate corrective actions.
Performed detailed equipment inventories and ordered more supplies.
Assigned equipment to users based on specific needs.
Resolved issues swiftly through meticulous research and quick decision making.
Identified fitting products and services through phone-based customer inquiries.
Delivered high level of service to clients in effort to build upon relationships for future.
Evaluated customer account information to assess current issues and determine potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Updated clients consistently regarding issues and answered questions quickly and accurately.
Answered phone with positive attitude and asked questions to better understand customer needs.
Conducted directory searches for employees and customers to locate phone numbers, business addresses and location information.
Assisted guests daily, providing exceptional service and effective problem-solving.
Provided effective and efficient services to guests measured through key performance metrics.
Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Contacted customers to advise on travel conveyance changes and to confirm reservations.
Provided clients with assistance in preparing required travel documents and forms.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Earned reputation for good attendance and hard work.

Cashier | 09/2019 to 10/2019
Ross Dress for Less - Billings, Montana

Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.

Wash Associate | 06/2019 to 09/2019
Mint Smartwash - Billings, MT

Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Associate | 06/2019 to 09/2019
Mint Smartwash - Billings, MT

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sold various products by explaining unique features and educating customers on proper application.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.

Education and Training

Skyview High School - Billings, MT

High School Diploma

05/2019

Resume Overview

Companies Worked For:

Uhaul Moving and Storage in the Heights
Ross Dress for Less
Mint Smartwash

School Attended

Skyview High School

Job Titles Held:

Reservation Manager
Cashier
Wash Associate
Sales Associate

Degrees

High School Diploma

Reservation Manager Resume Example

Resume Score: 80%

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