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Reservation Manager Resume Example

Resume Score: 80%

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RESERVATION MANAGER
Summary

Committed employee with management experience, trained as a Sales Associate, Operations Associate, Cashier, Phone Operator, and Reservation Manager. Experienced in many computer programs, phone systems, and customer service. Versed in multitasking and attention to detail. Desires a challenging role as a friendly, cooperative employee in a fast paces environment.

Skills
  • Customer service
  • Organization
  • Problem resolution
  • Team management
  • Communications
  • Planning and coordination
  • Team building
  • Supervision
  • Inside and outside sales
  • On-site product demonstrations
  • Product and service knowledge
  • Personnel training
  • Computer expertise
  • Merchandising knowledge
  • Retail loss prevention
  • Cash handling accuracy
  • Excellent communication skills
  • Verbal/written communication
  • Documentation and recordkeeping
  • Sales expertise
  • Accurate money handling
  • Retail merchandising expertise
  • Reading comprehension skills
  • Product Sales
  • Cash register operation
  • Issue and conflict resolution
  • Inventory management
  • Project organization
Experience
Reservation Manager | 12/2019 to Current
Uhaul Moving and Storage in the Heights - Billings, MT
  • Managed equipment, tools and truck inventory efficiently to ensure supply met demand.
  • Checked out equipment on day-by-day basis to identify concerns and coordinate corrective actions.
  • Performed detailed equipment inventories and ordered more supplies.
  • Assigned equipment to users based on specific needs.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Identified fitting products and services through phone-based customer inquiries.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and location information.
  • Assisted guests daily, providing exceptional service and effective problem-solving.
  • Provided effective and efficient services to guests measured through key performance metrics.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Earned reputation for good attendance and hard work.
Cashier | 09/2019 to 10/2019
Ross Dress for Less - Billings, Montana
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
Wash Associate | 06/2019 to 09/2019
Mint Smartwash - Billings, MT
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate | 06/2019 to 09/2019
Mint Smartwash - Billings, MT
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education and Training
Skyview High School - Billings, MT
High School Diploma
05/2019
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Uhaul Moving and Storage in the Heights
  • Ross Dress for Less
  • Mint Smartwash

School Attended

  • Skyview High School

Job Titles Held:

  • Reservation Manager
  • Cashier
  • Wash Associate
  • Sales Associate

Degrees

  • High School Diploma

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