reseller resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Qualified Customer Service Representative with 5+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Eager to improve customer satisfaction and make a positive contribution to the company.
Skills
Patience
Proven ability to grasp product knowledge and relay product information in a concise but potent manner
Flexibility to work in an ever-changing environment
Exceptional communication skills
MS Windows proficient
Creative problem solver
Multi-line phone talent
Work History
05/2015 to 04/2017ResellerSandridge Foods | Morton, IL,
Online reselling through Amazon.
Research potentially profitable products for re-sale.
Ensure all items and listings are in compliance with the standards set by Amazon .
Addressing customer's questions and concerns in a timely manner.
keeping track of inventory.
Bookkeeping.
08/2010 to 05/2015Customer Sales and Service SpecialistGfa International | Saint Louis, MO,
Responsible for communicating with the customer to identify his or her billing issues, investigate the cause of billing errors and then work to correct the errors.
Worked in conjunction with the customer's Account Team and Technical Specialists to ensure all errors were corrected and the customer was satisfied going forward.
Calculated and issued any necessary credits or debits to the customer's account.
After being with AT&T for only a year, was placed on a high profile team dedicated to State Government agencies.
Held weekly conference calls with high profile customers and his or her Account Teams to address any issues or concerns.
Answered general customer inquiries over the phone and through e-mail.
Made minor changes to customer accounts as requested by either the customer or a member of his or her Account team.
Prioritized which billing issues to handle first. Planned and organized my day in order to ensure all billing claims were handled as quickly, accurately and efficiently as possible.
05/2009 to 07/2010ReceptionistEmpire Crane Co | City, STATE,
Originally hired to answer phones, was promoted to part sales and marketing after a few months.
Responsible for basic receptionist duties such as answering the phone, sorting mail, assisting other employees.
Assisted with marketing by creating monthly mailers that were sent to customer's with their monthly statements.
Advertised crane parts on websites such as Machinery Trader and Crane works.
Researched potential new clients.
Acquired a very large parts account with a company that sold parts to the US Government.
Was able to match and sometimes surpass the parts sales of my Manager and the rest of a very experienced sales team, leading the parts department in its most successful month ever in June 2010.
Education
Expected in to to High School Diploma | SUNY Buffalo State College, Buffalo, NYGPA:
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