Twenty years successful experience in customer service and support with recognized strengths in account maintenance,problem-solving and trouble-shooting,sales staff support,and planning/implementing proactive procedures and systems. Possess solid computer skills. Excellent working knowledge using Lotus Notes 1-2-3,Act for Notes,Microsoft Excel,Microsoft Word and Sap. Customer focused. Ability to build strong customer Successful at multitasking relationships Manage time efficiently Detail and decision oriented Excel in fast-paced workplace Ability to train,motivate,and supervise Interacts well with others,takes Team player initiative,and goes above and beyond Professional Accomplishments Consistently maintained sales revenue of approximately $5MM for Key customer account Increased business and profit margin through value pricing and strategic quoting Developed comprehensive account plans to increase harvest and existing incremental sales revenue,profitability and market position at accounts. Successfully maintained "Preferred Supplier" status on accounts quarterly report cards Selected to create and put into place a Global work procedure regarding high profile parts for customer account Consistently received high ratings in annual performance reviews for meeting department goals in customer returns and corrective actions. Facilitated positive long-term customer relationships driving high potential for repeat business.
10/2012 to 04/2013
RepresentativeCustomer Service Parker Hannifin Corp － Houston, Tx.
First point of contact for customers.
Responsible for over 40 corporate accounts.
Quickly and effectively solved customer challenges Performed contract review to ensure compliance with customer requirements Accurately and timely entered customer orders.
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10/1999 to 07/2011
SupportTweed & Co － Houston, Tx.
Process quotes to determine profit margins based on knowledge and current market value Support sales team with analysis of revenue margin and pricing trends Identify incremental opportunities for growth within accounts Visit accounts in order to develop and maintain personal relationships.
04/1996 to 10/1999
InspectorQuality Assurance Greene,Tweed & Co － Houston, Tx.
Volunteered to be part of Internal Audit team Knowledge of ISO 9000 standards (ISO 9000:2008) Inspected machined and molded customer parts to print and specifications.
10/1991 to 04/1996
SpecialistCertification Greene,Tweed & Co － Houston, Tx.
Work with internal and external customers to identify,research and resolve issues with certification data packages Perform contract review ensuring work order and job packet meet customer requirements Traceability.