Customer Service Representative
Administrative Support and Customer Relations
*Communication *Customer Interface *Training
*Lease Contract Processes *Logistics *Business Accounting Support
Experience
10/2013 to Current
RepresentativeDel Monte Meat － Marina, CA
Response with multiline phone system.
Address customer inquiries and place orders.
Provide problem solving and new product information.
Recommend alternative items; as a result of out of stock.
Prepare and manifest invoices to provide logistics for driver's routes.
Process payments for customer pick-up.
Prepare payables to be sent to headquarters.
09/2005 to 07/2013
RepresentativeWashington Mills Ceramics － Sun Prairie, WI
Provided full service call resolution.
Preformed cross-selling of product.
Maintained invoice and filing systems.
Preformed return authorizations.
Knowledgeable of companies inventory levels.
Preformed logistics for both domestic and international shipments.
Maintained effective communications and listening skills.
Trained new employees.
Followed up on purchases; make inquiries about product satisfaction.
Experienced with company's products.
05/1999 to 09/2005
Supervisor, Customer Service RepresentativeNational Car Rental － Madison, WI
Assisted with customer inquiries about the availability and cost of vehicles.
Registered booking.
Explained the terms or rental leasing agreements.
Initiated lease contracts and processed payment transactions.
Preformed cross selling techniques to maximize additional revenue.
Received vehicle returns.
Maintained effective communication skills.
Worked well in a fast paced work environment.
Balanced daily receipts.
Trained new employees.
Provided supervision of others.
Microsoft Outlook.
Education and Training
Cabrillo － Aptos, CA, U.S.A.Microsoft Excel course
Skills
communication skills, contracts, filing, inventory levels, listening, logistics, Microsoft Excel, Microsoft Outlook, Microsoft Word, payables, phone system, problem solving, selling, supervision
