Representative Resume Example
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REPRESENTATIVE
Overview
Customer Service Representative
Administrative Support and Customer Relations
*Communication *Customer Interface *Training
*Lease Contract Processes *Logistics *Business Accounting Support
Experience
10/2013 to Current
RepresentativeHealth Quest － Rhinebeck , NY
- Response with multiline phone system.
- Address customer inquiries and place orders.
- Provide problem solving and new product information.
- Recommend alternative items; as a result of out of stock.
- Prepare and manifest invoices to provide logistics for driver's routes.
- Process payments for customer pick-up.
- Prepare payables to be sent to headquarters.
09/2005 to 07/2013
RepresentativeHealth Quest － Carmel , NY
- Provided full service call resolution.
- Preformed cross-selling of product.
- Maintained invoice and filing systems.
- Preformed return authorizations.
- Knowledgeable of companies inventory levels.
- Preformed logistics for both domestic and international shipments.
- Maintained effective communications and listening skills.
- Trained new employees.
- Followed up on purchases; make inquiries about product satisfaction.
- Experienced with company's products.
05/1999 to 09/2005
Supervisor, Customer Service RepresentativeNational Car Rental － City , STATE
- Assisted with customer inquiries about the availability and cost of vehicles.
- Registered booking.
- Explained the terms or rental leasing agreements.
- Initiated lease contracts and processed payment transactions.
- Preformed cross selling techniques to maximize additional revenue.
- Received vehicle returns.
- Maintained effective communication skills.
- Worked well in a fast paced work environment.
- Balanced daily receipts.
- Trained new employees.
- Provided supervision of others.
- Microsoft Outlook.
Education and Training
Cabrillo － City, State, U.S.A.Microsoft Excel course
Skills
communication skills, contracts, filing, inventory levels, listening, logistics, Microsoft Excel, Microsoft Outlook, Microsoft Word, payables, phone system, problem solving, selling, supervision
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Resume Overview
School Attended
- Cabrillo
Job Titles Held:
- Representative
- Supervisor, Customer Service Representative
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