Repossessions Auctions Bankruptcy Operations Legal Specialist resume example with 13+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Experienced Accounts Receivable Specialist bringing 20+ years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Reliable employee seeking repossession specialist position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
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Work History
Repossessions/Auctions/Bankruptcy/Operations Legal Specialist, 09/2008 - 01/2018
Autozone, Inc. – Pearsall, TX,
Autozone, Inc. – Pearsall, TX,
- Researched statutes, decisions, legal articles and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched bankruptcy loan files to confirm federal guideline compliance.
- Processed debtor payments and updated accounts to reflect new balance.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled 100+ calls per day to address customer inquiries and concerns.
- Oversaw daily operations to ensure high levels of productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Drove operational improvements which resulted in savings and improved profit margins.
Skip Trace Investigator, 09/2007 - 09/2008
Autozone, Inc. – Phoenix, AZ,
Autozone, Inc. – Phoenix, AZ,
- Proactively monitored accounts and addressed various issues.
- Worked closely with repossession agents to coordinate activities.
- Identified best-known address to locate client's collateral or customer.
- Worked accounts 30 to 120+ days past due.
- Made daily collection calls to customers.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Set up both auditory and visual monitoring and recording devices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Served customers and followed outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Collections Specialist, 02/2006 - 06/2007
Reliant Financial – City, STATE,
Reliant Financial – City, STATE,
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Collected documents and made portfolios for collections accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Created documents for court such as affidavits, modifications and forbearance agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Collections Specialist, 01/2004 - 02/2006
Lobel Financial – City, STATE,
Lobel Financial – City, STATE,
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Collected documents and made portfolios for collections accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Checked packages for demand letters and loan authorizations before sending to debtors.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Education
Bachelor of Science: Buisness Administration, Expected in 10/2002
Devry University - Long Beach, Ca,
Devry University - Long Beach, Ca,
High School Diploma: , Expected in 06/1998
Loara High School - Anaheim, CA
Loara High School - Anaheim, CA
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Resume Overview
School Attended
- Devry University
- Loara High School
Job Titles Held:
- Repossessions/Auctions/Bankruptcy/Operations Legal Specialist
- Skip Trace Investigator
- Collections Specialist
- Collections Specialist
Degrees
- Bachelor of Science
- High School Diploma
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