Replenishing Clerk/ Backroom Receiver04/2011 to 09/2014
KrogerRichmond, VirginiaMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors. Replenished merchandise shelves with items from the stockroom. Replenished merchandise shelves with items from the stockroom. Generated leads for new sales through telephone and email contact with customers. Generated leads for new sales through telephone and email contact with customers. Took special orders in person and over the phone to generate of additional revenue. Took special orders in person and over the phone to generate of additional revenue.
Receiver12/2006 to 04/2011
KrogerVirginia Beach, VirginiaWas responsible for all merchandise coming through the back door. Processed DSD. Keeping the backroom cleaned and organized. Keeping date checks on merchandise not on in backroom but also on salesfloor. Relating instructions from Store Managers to Vendors. Also checking in Trucks with perishable and dry orders. Responsible for making sure beer and wine vendors orders exact. accounts were cod's.Prepared and sold broad range of customized merchandise to individuals and commercial Successfully interacted with customers and retail buyers to expedite orders.Compiled weekly monetary reports and records for store managers. Accurately logged all daily shipping and receiving orders.
