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repair management consultant resume example with 13 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview
  • Award-winning auto claims representative dedicated to customer service and motivated to maintain customer satisfaction to contribute to the success of your company.
  • Awarded member of the Four Million Dollar Club 2008-2010.
  • Consistently recognized in top quartile performance for the department.
  • Superior file and claim management skills.
  • Highly skilled in office practices and procedures.
  • Proven ability to succeed with prioritizing multiple tasks in a high paced environment.
Core Strengths
  • Microsoft Office Suite
  • Excellent typing and 10- key
  • Internet Research
  • Expeditious in learning new programs
  • Data Entry
  • Recorded Interviews
  • Proof Reading
  • Office Reception
  • Background Checks
  • Asset Checks
  • Assistance to legal counsel
  • Customer Service Expert
  • Strong organizational skills
  • Active listening skills
  • Seasoned in arbitration and auto claims litigation
  • Courteous demeanor
  • Adaptive team player
  • Negotiating claim settlements
  • Comparative negligence knowledge
  • First Notice of Loss
  • Vehicle Salvage and Total Loss
  • Auto Damage Estimate Review
  • Dispatch
  • Repair Management
  • Payment Processing
  • Payment Recovery
Accomplishments

Customer Assistance

  • Worked with multiple company systems such as Electronic Claim File and Motorcare while diligently following up with internal and external customers via phone and e-mail, performing all required tasks, as well as assisting other team members. Maintained over 1400 electronic files on a diary system, documenting each by using benchmarks and detailed notations.
  • Supported Auto Damage Adjusters by dispatching appropriate claim assignments and processing supplemental payments. Secured titles and power of attorney's for salvaged vehicles to undergo auction.
  • Responded promptly and thoroughly to legal counsel requests for evidence items and skip traces, advising immediately on discovery needs. Organized arguments and developed a plan of action for each claim undergoing the suit process.

Customer Interface

  • Greeted customers upon entrance and handled all claims inquiries and claim settlement checks. Secured necessary credentials from customers.
  • Managed vehicle repair process for customers. Liaised with the shop to ensure customer satisfaction.
  • Increased positive feedback from internal/external customers, improving the company working relationship, and therefore driving up the claims recovery numbers.
  • Recommended and implemented strategies to ensure customer satisfaction through the claims process (ex: active listening, communication of status, and appropriately setting expectations)
Work Experience
Repair Management Consultant, 02/2014 - 08/2014
Innovation Group City, STATE,
  • This position was worked remotely.
  • Audited subrogation documents for accuracy and made recommendations for settlements.
  • Reviewed auto damage estimates to determine if they are fair and reasonable.
  • Created arguments and negotiated demand reductions.
  • Oversaw vehicle damage repair process for various clients, from claim inception to repair completion.
  • Supported management by learning new position responsibilities and trained others in new processes.
Senior Payment Recovery Litigation Adjuster, 08/2001 - 02/2014
Geico Insurance City, STATE,
  • Maintained up-to-date knowledge of vehicle traffic law and comparative negligence laws.
  • Managed quality communication, customer support and satisfaction for each claim.
  • Resolved customer inquiries, including concerns and conflicts.
  • Successfully interacted with adverse insurance companies, maintaining a positive working relationships.
  • Served on the emergency customer service team to support service levels during catastrophes.
  • Communicated daily with attorneys, providing research results, claim analysis, and authority to settle.
  • Selected for business plan committee on process review, as well as special file auditing projects.
  • Processed inter-company arbitrations as necessary for claim adjudication, including composing arguments, filing, and monitoring for decisions.
  • Recommended to lead in departmental changes.
  • Awarded multiple times for monthly and yearly challenges for recovery and number of arbitrations filed.
  • Achieved quarterly and yearly awards for highest payment recoveries.
  • Held Licenses in VT, RI, CT, DE, ME, NJ, NY, NH
  • Attended workshops and obtained certificates in Property and Liability Insurance, Developing Communication Skills, Presentation Skills, Phone Sense, Stress Management, Listening Skills, Writing to Our Customers, and Cultural Diversity.
Educational Background
High School Diploma: , Expected in 1996
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The Pilgrim Academy Little Egg - Little Egg Harbor, NJ
GPA:
Status -
  • Top 10% of Class
  • With Honors
: , Expected in
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Covenant College - Little Egg Harbor, GA
GPA:
Status -

Attended August 1996 - December 1996 with coursework in general studies and Psychology.

: , Expected in
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Belmont University - Little Egg Harbor, TN
GPA:
Status -

Attended January 1997-December 1997 with coursework in Abnormal Psychology and Sociology.

Skills

Professional and friendly

Detail-oriented

Organized

Multi-tasker

Expeditious learner




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Resume Overview

School Attended

  • The Pilgrim Academy Little Egg
  • Covenant College
  • Belmont University

Job Titles Held:

  • Repair Management Consultant
  • Senior Payment Recovery Litigation Adjuster

Degrees

  • High School Diploma

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