LiveCareer-Resume

rental property manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Technical Writer with over 15 years of experience in Information Technology and Customer Support.

Seeking Technical Support, Information Technology or Customer Service positions. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering years of experience providing quality administrative support to clients.

Skills
  • Technical Support
  • Microsoft Active Directory
  • Motherboards
  • Operational Improvement
  • Troubleshooting Technical Issues
  • Hardware and Software Installation
  • MS Office
  • Problem Resolution
  • Computer Repair
  • IT Support
Education
Hodges University Naples, FL Expected in Master of Arts : Information Technology - GPA :
  • Professional development completed in Information Systems Management
  • Graduated cum laude
  • Graduated with 3.75 GPA
Loyola University of Chicago Chicago, IL Expected in Master of Science : Instructional Management - GPA :
  • Graduated cum laude
  • Graduated in Top 7% of Class
  • Coursework in Instructional Management Statistical Analysis, and Systems Analysis and Design
University of North Carolina At Charlotte Charlotte, NC Expected in 1983 Bachelor of Arts : Music Performance - GPA :
  • Majored in Music Performance
  • Coursework in Woodwinds Techniques, Music History, and Theory
Work History
Waitr Holdings Inc. - Rental Property Manager
Beaumont, TX, 03/2017 - Current
  • Addressed Tenant complaints and resolved issues to promote satisfaction
  • Managed multiple tasks in high-volume environment
  • Led Flooring Contractor in installation of wooden floor project, resulting in 20% increase in property value
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
TPUSA Inc. - Customer Service Agent
City, STATE, 11/2018 - 08/2019
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Adapted to new applications and maintained knowledge of current technologies
  • Compiled customer feedback and recommended service delivery improvements to management
  • Educated customers on how to use company systems, complete forms and obtain desired services
  • Helped more than 25 customers every work day by approaching conversations with positive attitude and emphathy
Work Square - Student Technical Support Contractor
City, STATE, 07/2018 - 09/2018
  • Increased customer satisfaction by resolving software installation issues
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Manged over 35 customer calls per day
  • Maintained excellent attendance record, consistently arriving to work on time
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Resolved application usage problems, improved operations and provided exceptional client support
Skills
  • Technical Support
  • Microsoft Active Directory
  • Motherboards
  • Operational Improvement
  • Troubleshooting Technical Issues
  • Hardware and Software Installation
  • MS Office
  • Problem Resolution
  • Computer Repair
  • IT Support
Work History
Jessica Claire - Rental Property Manager
Ft. Myers, United States 03/2017 - Current
  • Addressed Tenant complaints and resolved issues to promote satisfaction
  • Managed multiple tasks in high-volume environment
  • Led Flooring Contractor in installation of wooden floor project, resulting in 20% increase in property value
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
TPUSA Inc. - Customer Service Agent
Salt Lake City, UT 11/2018 - 08/2019
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Adapted to new applications and maintained knowledge of current technologies
  • Compiled customer feedback and recommended service delivery improvements to management
  • Educated customers on how to use company systems, complete forms and obtain desired services
  • Helped more than 25 customers every work day by approaching conversations with positive attitude and emphathy
Work Square - Student Technical Support Contractor
Miami, FL 07/2018 - 09/2018
  • Increased customer satisfaction by resolving software installation issues
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Manged over 35 customer calls per day
  • Maintained excellent attendance record, consistently arriving to work on time
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Resolved application usage problems, improved operations and provided exceptional client support

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Resume Overview

School Attended

  • Hodges University
  • Loyola University of Chicago
  • University of North Carolina At Charlotte

Job Titles Held:

  • Rental Property Manager
  • Customer Service Agent
  • Student Technical Support Contractor

Degrees

  • Master of Arts
  • Master of Science
  • Bachelor of Arts

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