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Rental Property Manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Well-qualified Property Manger with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent property management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 20 years of property management experience paired with goal-oriented and performance-minded approach. Dedicated rental Property manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complex of over 25 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

Skills
  • Operations Management
  • Tenant and Owner Liaising
  • Violation Resolution
  • Financial Reporting
  • Administrative Leadership
  • Staff Coordination
  • Dispute Handling
  • Client Relations
  • Disturbance Handling
Education
University of Southern California Los Angeles, CA Expected in 09/1999 Bachelor of Arts : Real Estate - GPA :
University of Southern California Los Angeles, CA Expected in 03/1994 Associate of Arts : Business Administration And Management - GPA :
Certifications
  • Business Management, ReMax - 5 years
  • Licensed Realtor - 2009-Present
  • Notary of Public Training - FL, GA, CA, LV
Accomplishments
  • Oversaw multiple residential family properties totaling over 100 individual units.
  • Increased occupancy rates from 68% to 95% in 12 months.
  • Supervised team of 75 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved property Manager through effectively helping with great customer service..
Work History
Amli Residential - Rental Property Manager
Woodland Hills, CA, 02/2008 - Current
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed and executed plan to achieve and maintain 89.9% or better rate of occupancy.
  • Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Developed and executed plan to achieve and maintain 88% or better rate of occupancy.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
Traditions Spirits - Apartment Leasing Consultant
Ada, OK, 11/2000 - 01/2008
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Collected rent and tracked resident payments and information in computer system.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Collected monthly rent payments and other fees, always properly recording and processing money
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
  • Greeted clients, showed apartments, and prepared leases
IHOP LLC - Waitress
City, STATE, 07/1985 - 12/1999
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared specialty desserts for customers for special occasions.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
Affiliations
  • American Institute of Certified Public Accountants
  • Society of Women Engineers

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Resume Overview

School Attended

  • University of Southern California
  • University of Southern California

Job Titles Held:

  • Rental Property Manager
  • Apartment Leasing Consultant
  • Waitress

Degrees

  • Bachelor of Arts
  • Associate of Arts

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