Rental Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
After working as a retail associate and climbing the corporate ladder to Operations Manager over eight year period. I opened Craters & Freighters of OKC in 2001. Over 19 years I grew sales from start up to over a million annually. In 2020 I sold the business and moved back to Tulsa to be closer to family.
Skills
Contract development and management
Systems and automation applications
Issue and conflict resolution
Capital improvement planning
Multitasking
Computer skills
Critical thinking
Active listening
Flexible
Conflict resolution
Leadership
Experience
Rental Manager, 07/2020 - Current Rush Enterprises – Nash, TX,
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Collected payment by processing credit card transactions.
Explained policies and reviewed documentation to obtain signatures.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Oversaw maintenance, appearance and performance of company vehicles.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Prepared sales contracts, researched customer needs and promoted various [Type] products and services.
Employed sales techniques to boost sales and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Assessed, optimized and elevated operations to target current and expected demands.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Directed hiring and training of new department managers to drive organizational improvements.
Assembled and managed teams for development, construction, sales and marketing initiatives.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Coordinated with webmaster to develop website and create online advertisements.
Operations Manager, 02/1993 - 08/2001 Flatiron Construction Corp. – Benicia, CA,
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll activities.
Built upon established practice standards to improve operational performance and reduce labor costs.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Conferred with subordinate managers each day to assess needs and optimize activities.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Performed timely and budget-complying project management on multi-faceted issues.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Led cross-functional communication initiatives to meet account order timelines.
Identified shared data elements and relationships between data elements and processes, people and systems.
Education and Training
Bachelor of Science: Hotel And Restaurant Management , Expected in 12/1989 - Oklahoma State University - Stillwater, OK GPA:
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