Positive and outgoing business professional effective at promoting Client satisfaction by promptly addressing concerns and implementing updates to enhance properties. Talented client-focused manager with demonstrated operational, business development, and leadership skills. Offering 6+ years of Management experience paired with goal-oriented and performance-minded approach to Property Management.
Skills
Business development
Database management
Customer service-focused
Sales and marketing strategies
Problem resolution
Budgeting
Decision Making
Building Effective Relationships
Financial Management
Spreadsheets
Leasing and sales
Maintenance knowledge
Hospitality services
Property management
Guest service
Organizational Skills
Customer Service
Microsoft Excel
Planning
Quality Assurance
Work History
08/2018 to Current
Rental ManagerRush Enterprises – Robinson, TX,
Established favorable rates with owners and prepared and signed New Rental Agreements for all owners.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Coordinated appointments to show marketed properties.
Compiled maintenance and repair requests for submission and scheduled and managed all major maintenance issues for all 54+ condos.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Verified income, assets and expenses and completed file tracking sheet for each owner along with web access to their own accounts.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Delivered emergency 24-hour on-call service for tenants on building issues.
Administered property-related budgets, reviewed invoices and tracked costs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Generated listings for sales and rental properties through cold calls and referrals.
Maintained sufficient number of units market-ready at all times.
Developed, reviewed and submitted property operating and capital budgets.
Analyzed and evaluated monthly and quarterly financial statements.
Developed and executed plan to achieve and maintain better rate of occupancy with Rental Director John Stevenson.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments into 2020.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
01/2016 to Current
RealtorWindermere Real Estate – Centralia, WA,
Acquired over 30 new clients in 2019 by following up regularly regarding individual real estate desires and current listings.
Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
Developed new business and managed new and existing clients.
Increased revenue opportunities by marketing real estate to various commercial and private clients.
Negotiated contracts with buyers and sellers to maximize customer savings.
Designed and staged homes for optimum showings and photography.
Wrote contracts to outline sales and purchases of [Type] properties.
Completed property walkthroughs before completing deals, upholding accuracy in listings and appraisals.
Increased home sales through persuasion, negotiation and ability to close.
Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
09/2017 to 08/2018
Rental Sales AgentThe Hertz Corporation – Norfolk, VA,
Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages.
Learned the Streamline Software Management System of taking cold calls and booking online reservations.
Took payments and created reports for the Rental Manager
Checked all units and ensured clean and proper standards for check ins
Maintained updates on all social media and google reviews
Worked closely with Maintenance staff to fix minor repairs in all 100 properties
Enforced rules to rental guests to ensure safety precautions were met
Handled customer complaints and worked with Rental Manager to accomodate guests appropriately
08/2014 to 09/2017
Bar ManagerFour Seasons Hotels Inc – Bogota, NJ,
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Minimized inventory costs through proactive evaluation and adjustment of vendor relationships.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Decreased waste by through creating and following strict recipes and measurements for drinks.
Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, also held monthly bar cleanings and trainings to stay up to date on safety measures and new product features.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Expected in 04/2005
Bachelor of Science: Behavioral Psychology Western Michigan University - Kalamazoo, MI GPA:
Majored in Behavioral Psychology
Minored in English
4 Years of Spanish
Expected in
MBA: Business Administration And Management Keller Graduate School of Management - Addison, IL, GPA:
Marketing Plan: Green Initiatives and Process Improvement on a Global Scale
Expected in
Master of Science: Sport And Exercise Psychology & Kinesiology Argosy University - Downers Grove IL, GPA:
Coursework in Sports, Athletics, Movement Science and Psychology
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