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Rental Manager Resume Example

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RENTAL MANAGER
Professional Summary

Positive and outgoing business professional effective at promoting Client satisfaction by promptly addressing concerns and implementing updates to enhance properties. Talented client-focused manager with demonstrated operational, business development, and leadership skills. Offering 6+ years of Management experience paired with goal-oriented and performance-minded approach to Property Management.

Skills
  • Business development
  • Leasing and sales
  • Database management
  • Maintenance knowledge
  • Customer service-focused
  • Hospitality services
  • Sales and marketing strategies
  • Property management
  • Problem resolution
  • Budgeting/Accounting
  • New business development
  • Strong interpersonal skills
  • Product and service sales
  • Systems and software programs
  • Coaching and mentoring
  • Time management
  • Verbal and written communication
  • Goal-oriented
Work History
Realtor, 09/2015 to Current
RE/MAX – Sarasota, FL
  • Acquired over 30 new clients in 2019 by following up regularly regarding individual real estate desires and current listings.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
  • Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
  • Developed new business and managed new and existing clients.
  • Increased revenue opportunities by marketing real estate to various commercial and private clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Designed and staged homes for optimum showings and photography.
  • Completed property walkthroughs before completing deals, upholding accuracy in listings and appraisals.
  • Increased home sales through persuasion, negotiation and ability to close.
  • Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
Rental Manager, 08/2018 to 12/2019
Harbor Towers Yacht & Racquet Club – Sarasota, United States
  • Booked, Managed and Generated Rentals for 54 Condo Owners
  • Built and Developed Streamline Software platform to allow for multiple streams of marketing, revenue generation, customer tracking, in depth financial reporting, reconciliation and accountability features.
  • Compiled maintenance and repair requests, scheduled and managed all major maintenance issues for owners
  • Reconciled monthly revenue and expenses and completed file tracking sheet for each owner along with web access to their own accounts
  • Built and maintained relationships with Siesta Key Chamber of Commerce and other local businesses to generate more rentals
  • Conducted inspections of units, property grounds and equipment to identify maintenance concerns and direct timely repairs.
  • Delivered 24-hour on-call service for tenants on building issues.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Kept records accurate, detailed and fully compliant with reporting requirements and proper Florida tax guidelines
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Developed and executed plan to achieve and maintain better rate of occupancy with Rental Director and Board of Directors.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments into 2020.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Rental Sales Agent, 09/2017 to 08/2018
Our House At The Beach – Sarasota, FL
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages.
  • Learned the Streamline Software Management System of taking cold calls and booking online reservations.
  • Took payments and created reports for the Rental Manager
  • Checked all units and ensured clean and proper standards for check ins
  • Maintained updates on all social media and google reviews
  • Worked closely with Maintenance staff to fix minor repairs in all 100 properties
  • Enforced rules to rental guests to ensure safety precautions were met
  • Handled customer complaints and worked with Rental Manager to accomodate guests appropriately
Bar Manager, 08/2014 to 09/2017
Siesta Key Oyster Bar – Sarasota, FL
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Minimized inventory costs through proactive evaluation and adjustment of vendor relationships.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Decreased waste by through creating and following strict recipes and measurements for drinks.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, also held monthly bar cleanings and trainings to stay up to date on safety measures and new product features.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Software Sales Consultant, 04/2012 to 12/2013
LiveText, Inc. – Chicago, IL
  • Prospected leads, discovered needs, set up appointments and offered products and services to drive sales.
  • Represented company at Educational Software trade shows to promote offerings and acquire new customers.
  • Worked closely with grant money from government and College budgets allocated specifically for annual software development.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, trust, and long term business relationships
  • Produced remarkable sales and enhanced numbers by nurturing clients in 8 month sales cycle through ongoing follow up and account servicing.
  • Used consultative sales approach to understand and meet customer needs.
  • Worked closely with Higher Learning Commission and other regional accrediting bodies to consistently monitor regulation requirements for all universities.
  • Educating Academic Deans and Associates of the College to capture proper student assignment data to meet specific outcomes for the University to maintain proper accreditation.
  • Collected data, modeled trends and submitted sales forecasts to management.
  • Conducted web-based and on-site product demonstrations at Universities around the country to multiple program deans and professors of colleges, answered customer questions and redirect concerns toward positive aspects.
  • Sold over $2MM in software to Universities my first year
  • Outperformed all sales agents in competing market
Licensed Banker, 07/2008 to 04/2012
JP Morgan Chase – Chicago, IL
  • Managed high volume client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan.
  • Cultivated and strengthened client relationships with new and existing clients within Lincoln Park area
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Opened new accounts; Checking, Savings, CDs, Investments, Mortgages, Credit Cards, Loans
  • Consistently reached high-volume target monthly goals
  • Prospected, worked clients walking into the branch, and sold new products and services on a daily basis
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Helped clients plan for and fund retirements using mutual funds and other options.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
Education
Bachelor of Science: Behavioral Psychology, 04/2005
Western Michigan University - Kalamazoo, MI
  • Majored in Behavioral Psychology
  • Minored in English
  • 4 Years of Spanish
MBA: Business Administration And ManagementKeller Graduate School of Management - Addison, IL

Marketing Plan: Green Initiatives and Process Improvement on a Global Scale

Master of Science: Sport And Exercise Psychology & Kinesiology Argosy University - Downers Grove IL
  • Coursework in Sports, Athletics, Movement Science and Psychology
Certifications

Licensed Realtor, Department of Business and Professional Regulation, 2015

Community Association Manager,Department of Business and Professional Regulation, Course Completed Nov 2019

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Resume Overview

Companies Worked For:

  • RE/MAX
  • Harbor Towers Yacht & Racquet Club
  • Our House At The Beach
  • Siesta Key Oyster Bar
  • LiveText, Inc.
  • JP Morgan Chase

School Attended

  • Western Michigan University
  • Keller Graduate School of Management
  • Argosy University

Job Titles Held:

  • Realtor
  • Rental Manager
  • Rental Sales Agent
  • Bar Manager
  • Software Sales Consultant
  • Licensed Banker

Degrees

  • Bachelor of Science : Behavioral Psychology , 04/2005
    MBA : Business Administration And Management
    Master of Science : Sport And Exercise Psychology & Kinesiology

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