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Rental Coordinator Resume Example

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RENTAL COORDINATOR
Summary
Skills
  • Relationship development
  • Organization
  • Process improvement
  • Problem resolution
  • Operational improvement
  • MS Office, Outlook, Word, Excel, Powerpoint, Access
  • Issue and conflict resolution
  • Estimates
  • AS/400
  • Goldmine
  • Axiom
  • CDK
  • Meticulous attention to detail
  • Customer service-oriented
  • Database management
  • Invoice processing
  • Administrative support specialist
  • Administrative operations
Education and Training
Bachelor of ScienceGoldey-Beacom CollegeCity,State,Business Administration And Marketing Management, 05/2001
Experience
Wagner International LlcRental Coordinator | Las Cruces , NM06/2016 to Current
  • Rated number one in the company for customer service.
  • Increased branch audit score from 70% to 100% through accuracy and attention to detail while updating and maintaining agreement files and documentation.
  • Daily accolades for attention to detail, follow up and initiative from management, customers and co-workers.
  • Created and maintained contract tracking system through Excel for customers without an established credit limit to ensure timely payment.
  • Welcomed customers, offered assistance and answered questions by providing rates, quotes, reservations, and terms and conditions of rental.
  • Prepared rental contracts, processed rental terminations and exchange requests in rental program CDK.
  • Advised on options and used upselling techniques to promote optional equipment extras relevant to customers' project and specific needs.
  • Collected payment and processed order transactions, including debit, credit, cash and charge.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Answered emails and web chat lead inquires using customer service and detail oriented skills to secure rentals.
  • Gained orders and marketing opportunities through initiative and collaboration with the West Chester Halloween Parade, West Chester University, Club Donations, and Temple University Athletics.
  • Developed strong, professional relationships with customers and outside salesmen by initiating and collaborating exemplary service and engagement.
  • Negotiated with outside contractors to obtain reasonable fees for elevator inspection.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Delivered quality customer service in a professional manner while managing multiple tasks.
  • Resolved customer complaints and accounting issues while fostering customer retention and loyalty.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in inside sales to maximize operational knowledge.
Trico Lift / Blueline RentalInside Sales/Service Writer/Training Coordinator | City , STATE02/2013 to 03/2016
  • Negotiated prices and set up contracts to finalize rental agreements.
  • Collaborated with customers after rentals to identify and resolve rental, sales, service or account issues and to gain information for their next project.
  • Acted as liaison between customers, outside sales representatives, dispatch, service and parts for hundreds of accounts.
  • Advanced user of Axiom software, generating rental leads, quotes, contracts, deliveries, pickups, dispatch and account reports weekly.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
  • Maintained detailed account records and contact logs using Salesforce
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Interfaced with technicians, dispatch and service to stay on top of equipment availability.
  • Corresponded with Credit department to determine solutions to problems.
  • Updated Axiom system with order specifics and customer details, preferences and billing information.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Set up and activated new customer accounts and maintained existing accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and account information.
  • Cross-trained on Rentals, Service, Dispatch and Switchboard roles in order to provide skilled back-up for team members.
  • Occasionally dispatched drivers to meet daily delivery needs for customers.
  • Occasionally dispatched service technicians to meet road service needs for customers.
  • Reduced WIP Report/Open Work Orders by 80%
  • Managed weekly WIP Report
  • Processed all internal work orders.
  • Assisted with monthly asset / yard counts using detail oriented skills to find missing or unallocated equipment.
  • Worked with managers to develop operational improvement initiatives.
  • Communicated key information from trainers to participants and visa versa.
  • Organized course testing and documentation for participants.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Coordinated training session logistics by maximizing paid participants, reserving equipment and securing training facilities.
  • New revenue exceeded $70,000 with 100% customer satisfaction.
Neighborhood Health Agencies, Inc.Home Health /Personal Care Aide | City , STATE10/2008 to 10/2011
  • Initiated and implemented plan of care binder for patients to document visits from aides, nurses, doctors and visitors.
  • Achieved over 90% patient care consistency among 25 of 30 aides per month.
  • Assisted elderly, handicapped and veteran patients with activities of daily living including personal hygiene such as bathing, dressing and grooming.
  • Traveled with clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Assisted with meal planning to meet nutritional needs including dietary restrictions and daily water intake.
  • Laundered clothing and bedding and changed linens 3-4 times per week to prevent spread of infection.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Performed light housekeeping duties such as, making beds, vacuuming floors and sanitizing surfaces.
  • Administered all necessary medications as directed by care plan.
VariesVarious Temporary Assignments

Temporary Assignments

Filled void during gaps of employment by upgrading my software skills & diversifying my exposure. The list below shows a glimpse of the work I've done through temp agencies.

Affiliated Distributors Executive Assistant, PHCP Division, Wayne, PA

Provided C Level assistance to President & two Vice Presidents of the division.

 Initiated divisional contract audit & updated deals accordingly

 Three recommendations on LinkedIn, one from each executive supported

UHS of Delaware, Inc. Switchboard/HR Administrative Assistant King of Prussia, PA

 Responsible for answering multi-line phone system & assisting with HR mailings  Personally requested for multiple return assignments & received an email recommendation

ViroPharma Inc., Front Desk Receptionist & Facilities Specialist, Exton, PA Responsible for answering multi-line phone system, processing catering orders, being FDA arrival prepared, handling facilities requests, locked door controls, greeting 75 or more visitors a week & maintaining utmost security for a growing pharmaceutical company.

 Initiated & implemented a master company phone list in MS Excel

 Personally requested for multiple return assignments

Recommended on LinkedIn

CSL Behring, Front Desk Receptionist, King of Prussia, PA

 Greeted approximately 90 – 100 visitors per week

 Multiple return assignments

DuPont Building Innovations Marketing Administrative Assistant Wilmington, DE Provide project management/administrative assistance to marketing managers, marketing liaison & sales coordinator. Integral part of a team to facilitate the implementation of retailer portal in SalesForce.com Managed communication & data failures & enacted quality control of marketingcommunications. Maintained the retailer & fabricator data systems.

 Contractor hired for three months & kept for eight

 Reduced returned mail & electronic data failures by 98% using MS Excel spreadsheets

 Keen observation skills used to anticipate needs & provide 100% management satisfaction

 Consistently received accolades for going above & beyond the call of duty  1 of 4,000 contractors laid off due to start of recessiontup


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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Goldey-Beacom College

Job Titles Held:

  • Rental Coordinator
  • Inside Sales/Service Writer/Training Coordinator
  • Home Health /Personal Care Aide
  • Various Temporary Assignments

Degrees

  • Bachelor of Science

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