LiveCareer-Resume

rental coordinator resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Relationship development
  • Organization
  • Process improvement
  • Problem resolution
  • Operational improvement
  • MS Office, Outlook, Word, Excel, Powerpoint, Access
  • Issue and conflict resolution
  • Estimates
  • AS/400
  • Goldmine
  • Axiom
  • CDK
  • Meticulous attention to detail
  • Customer service-oriented
  • Database management
  • Invoice processing
  • Administrative support specialist
  • Administrative operations
Experience
Rental Coordinator, 06/2016 - Current
Wagner International Llc Las Cruces, NM,
  • Rated number one in the company for customer service.
  • Increased branch audit score from 70% to 100% through accuracy and attention to detail while updating and maintaining agreement files and documentation.
  • Daily accolades for attention to detail, follow up and initiative from management, customers and co-workers.
  • Created and maintained contract tracking system through Excel for customers without an established credit limit to ensure timely payment.
  • Welcomed customers, offered assistance and answered questions by providing rates, quotes, reservations, and terms and conditions of rental.
  • Prepared rental contracts, processed rental terminations and exchange requests in rental program CDK.
  • Advised on options and used upselling techniques to promote optional equipment extras relevant to customers' project and specific needs.
  • Collected payment and processed order transactions, including debit, credit, cash and charge.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Answered emails and web chat lead inquires using customer service and detail oriented skills to secure rentals.
  • Gained orders and marketing opportunities through initiative and collaboration with the West Chester Halloween Parade, West Chester University, Club Donations, and Temple University Athletics.
  • Developed strong, professional relationships with customers and outside salesmen by initiating and collaborating exemplary service and engagement.
  • Negotiated with outside contractors to obtain reasonable fees for elevator inspection.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Delivered quality customer service in a professional manner while managing multiple tasks.
  • Resolved customer complaints and accounting issues while fostering customer retention and loyalty.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in inside sales to maximize operational knowledge.
Inside Sales/Service Writer/Training Coordinator, 02/2013 - 03/2016
Trico Lift / Blueline Rental City, STATE,
  • Negotiated prices and set up contracts to finalize rental agreements.
  • Collaborated with customers after rentals to identify and resolve rental, sales, service or account issues and to gain information for their next project.
  • Acted as liaison between customers, outside sales representatives, dispatch, service and parts for hundreds of accounts.
  • Advanced user of Axiom software, generating rental leads, quotes, contracts, deliveries, pickups, dispatch and account reports weekly.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
  • Maintained detailed account records and contact logs using Salesforce
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Interfaced with technicians, dispatch and service to stay on top of equipment availability.
  • Corresponded with Credit department to determine solutions to problems.
  • Updated Axiom system with order specifics and customer details, preferences and billing information.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Set up and activated new customer accounts and maintained existing accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and account information.
  • Cross-trained on Rentals, Service, Dispatch and Switchboard roles in order to provide skilled back-up for team members.
  • Occasionally dispatched drivers to meet daily delivery needs for customers.
  • Occasionally dispatched service technicians to meet road service needs for customers.
  • Reduced WIP Report/Open Work Orders by 80%
  • Managed weekly WIP Report
  • Processed all internal work orders.
  • Assisted with monthly asset / yard counts using detail oriented skills to find missing or unallocated equipment.
  • Worked with managers to develop operational improvement initiatives.
  • Communicated key information from trainers to participants and visa versa.
  • Organized course testing and documentation for participants.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Coordinated training session logistics by maximizing paid participants, reserving equipment and securing training facilities.
  • New revenue exceeded $70,000 with 100% customer satisfaction.
Home Health /Personal Care Aide, 10/2008 - 10/2011
Neighborhood Health Agencies, Inc. City, STATE,
  • Initiated and implemented plan of care binder for patients to document visits from aides, nurses, doctors and visitors.
  • Achieved over 90% patient care consistency among 25 of 30 aides per month.
  • Assisted elderly, handicapped and veteran patients with activities of daily living including personal hygiene such as bathing, dressing and grooming.
  • Traveled with clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Assisted with meal planning to meet nutritional needs including dietary restrictions and daily water intake.
  • Laundered clothing and bedding and changed linens 3-4 times per week to prevent spread of infection.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Performed light housekeeping duties such as, making beds, vacuuming floors and sanitizing surfaces.
  • Administered all necessary medications as directed by care plan.
Various Temporary Assignments, -
Varies , ,

Temporary Assignments

Filled void during gaps of employment by upgrading my software skills & diversifying my exposure. The list below shows a glimpse of the work I’ve done through temp agencies.

Affiliated Distributors Executive Assistant, PHCP Division, Wayne, PA

Provided C Level assistance to President & two Vice Presidents of the division.

 Initiated divisional contract audit & updated deals accordingly

 Three recommendations on LinkedIn, one from each executive supported

UHS of Delaware, Inc. Switchboard/HR Administrative Assistant King of Prussia, PA

 Responsible for answering multi-line phone system & assisting with HR mailings  Personally requested for multiple return assignments & received an email recommendation

ViroPharma Inc., Front Desk Receptionist & Facilities Specialist, Exton, PA Responsible for answering multi-line phone system, processing catering orders, being FDA arrival prepared, handling facilities requests, locked door controls, greeting 75 or more visitors a week & maintaining utmost security for a growing pharmaceutical company.

 Initiated & implemented a master company phone list in MS Excel

 Personally requested for multiple return assignments

Recommended on LinkedIn

CSL Behring, Front Desk Receptionist, King of Prussia, PA

 Greeted approximately 90 – 100 visitors per week

 Multiple return assignments

DuPont Building Innovations Marketing Administrative Assistant Wilmington, DE Provide project management/administrative assistance to marketing managers, marketing liaison & sales coordinator. Integral part of a team to facilitate the implementation of retailer portal in SalesForce.com Managed communication & data failures & enacted quality control of marketing communications. Maintained the retailer & fabricator data systems.

 Contractor hired for three months & kept for eight

 Reduced returned mail & electronic data failures by 98% using MS Excel spreadsheets

 Keen observation skills used to anticipate needs & provide 100% management satisfaction

 Consistently received accolades for going above & beyond the call of duty  1 of 4,000 contractors laid off due to start of recessiontup


Education and Training
Bachelor of Science: Business Administration And Marketing Management, Expected in 05/2001
-
Goldey-Beacom College - Wilmington, DE
GPA:
Status -

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Resume Overview

School Attended

  • Goldey-Beacom College

Job Titles Held:

  • Rental Coordinator
  • Inside Sales/Service Writer/Training Coordinator
  • Home Health /Personal Care Aide
  • Various Temporary Assignments

Degrees

  • Bachelor of Science

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