Rental Coordinator Resume Example

• Negotiated prices and set up contracts to finalize rental agreements.
• Collaborated with customers after rentals to identify and resolve rental, sales, service or account issues and to gain information for their next project.
• Acted as liaison between customers, outside sales representatives, dispatch, service and parts for hundreds of accounts.
• Advanced user of Axiom software, generating rental leads, quotes, contracts, deliveries, pickups, dispatch and account reports weekly.
• Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
• Maintained detailed account records and contact logs using Salesforce
• Calculated total costs for service delivery, including production, delivery and installation requirements.
• Interfaced with technicians, dispatch and service to stay on top of equipment availability.
• Corresponded with Credit department to determine solutions to problems.
• Updated Axiom system with order specifics and customer details, preferences and billing information.
• Answered 100+ inbound calls per day and directed to designated individuals or departments.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Set up and activated new customer accounts and maintained existing accounts.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Prevented key account losses by researching discrepancies for corrective action.
• Kept detailed records of customer accounts, including actions taken, issues resolved and account information.
• Cross-trained on Rentals, Service, Dispatch and Switchboard roles in order to provide skilled back-up for team members.
• Occasionally dispatched drivers to meet daily delivery needs for customers.
• Occasionally dispatched service technicians to meet road service needs for customers.
• Reduced WIP Report/Open Work Orders by 80%
• Managed weekly WIP Report
• Processed all internal work orders.
• Assisted with monthly asset / yard counts using detail oriented skills to find missing or unallocated equipment.
• Worked with managers to develop operational improvement initiatives.
• Communicated key information from trainers to participants and visa versa.
• Organized course testing and documentation for participants.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Coordinated training session logistics by maximizing paid participants, reserving equipment and securing training facilities.
• New revenue exceeded $70,000 with 100% customer satisfaction.

• Initiated and implemented plan of care binder for patients to document visits from aides, nurses, doctors and visitors.
• Achieved over 90% patient care consistency among 25 of 30 aides per month.
• Assisted elderly, handicapped and veteran patients with activities of daily living including personal hygiene such as bathing, dressing and grooming.
• Traveled with clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
• Assisted with meal planning to meet nutritional needs including dietary restrictions and daily water intake.
• Laundered clothing and bedding and changed linens 3-4 times per week to prevent spread of infection.
• Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
• Performed light housekeeping duties such as, making beds, vacuuming floors and sanitizing surfaces.
• Administered all necessary medications as directed by care plan.

Temporary Assignments

Filled void during gaps of employment by upgrading my software skills & diversifying my exposure. The list below shows a glimpse of the work I've done through temp agencies.

Affiliated Distributors Executive Assistant, PHCP Division, Wayne, PA

Provided C Level assistance to President & two Vice Presidents of the division.

 Initiated divisional contract audit & updated deals accordingly

 Three recommendations on LinkedIn, one from each executive supported

UHS of Delaware, Inc. Switchboard/HR Administrative Assistant King of Prussia, PA

 Responsible for answering multi-line phone system & assisting with HR mailings  Personally requested for multiple return assignments & received an email recommendation

ViroPharma Inc., Front Desk Receptionist & Facilities Specialist, Exton, PA Responsible for answering multi-line phone system, processing catering orders, being FDA arrival prepared, handling facilities requests, locked door controls, greeting 75 or more visitors a week & maintaining utmost security for a growing pharmaceutical company.

 Initiated & implemented a master company phone list in MS Excel

 Personally requested for multiple return assignments

Recommended on LinkedIn

CSL Behring, Front Desk Receptionist, King of Prussia, PA

 Greeted approximately 90 – 100 visitors per week

 Multiple return assignments

DuPont Building Innovations Marketing Administrative Assistant Wilmington, DE Provide project management/administrative assistance to marketing managers, marketing liaison & sales coordinator. Integral part of a team to facilitate the implementation of retailer portal in SalesForce.com Managed communication & data failures & enacted quality control of marketing communications. Maintained the retailer & fabricator data systems.

 Contractor hired for three months & kept for eight

 Reduced returned mail & electronic data failures by 98% using MS Excel spreadsheets

 Keen observation skills used to anticipate needs & provide 100% management satisfaction

 Consistently received accolades for going above & beyond the call of duty  1 of 4,000 contractors laid off due to start of recessiontup