Renovation Project Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10-year background maintaining customer satisfaction and contributing to company success.

  • Management
  • Design and planning
  • Financial budgeting and reporting
  • Customer service-focused
  • Property tours and inspections
  • Tenant and eviction laws
  • Business Development
  • Staff Management
  • Exceptional oral and written communication skills
  • Marketing and advertising
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Effective leader
  • Coaching and mentoring
  • Exceptional interpersonal communication
Work History
Renovation Project Manager, 03/2020 to Current
Pad SplitHouston, MN,
  • Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
  • Scheduled utility service providers according to project timelines.
  • Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Managed hiring for certain roles and actively coordinated talent management and recruitment.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Determined project schedule, including sequencing all construction activities for optimal efficiency.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Boosted occupancy 60% by leveraging market knowledge and successful promotional strategies.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Customer Satisfaction Director, 01/2018 to 03/2020
Wts International, Inc.Hot Springs, AR,
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Created training guides and in-person and online training courses to improve customer satisfaction.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for management and onsite teams.
  • Assisted with conflict resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed and implemented standards for staff to provide consistent service to customers.
General Manager, 04/2015 to 01/2018
MassageLuXeCity, STATE,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed and maintained relationships with customers and suppliers through account development.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Responsible for all new hiring, training and mentoring of employees.
  • Leadership of Membership Program and Incentives
BBA: , Expected in
University Of Missouri - Columbia - Columbia, MO

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Resume Overview

School Attended
  • University Of Missouri - Columbia
Job Titles Held:
  • Renovation Project Manager
  • Customer Satisfaction Director
  • General Manager
  • BBA

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